Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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You have made it very easy to file my claims and I appreciate the quick response from the team in processing the claims.
You have made it very easy to file my claims and I appreciate the quick response from the team in processing the claims.
Insurer: Trupanion
By:
Agent (Kat) was really helpful and clarified my concerns.
Agent (Kat) was really helpful and clarified my concerns. My fur baby had a major leg surgery and his surgery cost was more than $7k. Considering end of the year and holidays, it was an unexpected financial stress. Trupanion happily pitched in and claim was approved within a day. It was pleasantly surprising and I was delighted on my decision to setup an insurancy policy for my baby with Trupanion.
Insurer: Trupanion Canada
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Friendly fast and helpful!
Friendly fast and helpful!
Insurer: Trupanion Canada
By:
Great phone experience.
Great phone experience.
Insurer: Trupanion Canada
By:
I did have the claim declined initially as apparently the person who went over it made an error and as well it wasn't linked to a previous claim for the same issue.
I did have the claim declined initially as apparently the person who went over it made an error and, as well, it wasn't linked to a previous claim for the same issue. However the person I spoke to about it was very nice and very helpful, my vet had to call and everything was cleared up and covered. Which was a smoother process than I thought it would be. My only disappointment is that it doesn't cover office visits at all which is usually a big chunk of the bill (in this case $200) but I certainly was happy to have the coverage when I needed it.
Insurer: Trupanion Canada
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person was very prompt polite and gave me the answer right away.
person was very prompt, polite and gave me the answer right away.
Insurer: Trupanion Canada
By:
Stoney Creek, Ontario
Telephone agent very informed and polite.
Insurer: Trupanion Canada
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The person I spoke with on live chat was awesome even asked about my dog.
The person I spoke with on live chat was awesome, even asked about my dog. Love it
Insurer: Trupanion Canada
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They are so helpful and claims are fast
They are so helpful and claims are fast
Insurer: Trupanion Canada
By:
Trupanion has been fantastic during some extremely stressful times.
Trupanion has been fantastic during some extremely stressful times.It is such a relief to be able to just ask your vet to do whatever they need to to help your pet and not worry about how you will pay.Trupanion has been very efficient settling invoices and staff have all been understanding and empathetic whenever I’ve had to file a claim
Insurer: Trupanion Canada
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