Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Providing Coverage Since Puppyhood into Digit Amputaiton
Healthy Paws has been the insurer for my standard poodle, Motley, since 2016. With Healthy Paws, I have been able to get Motley medical treatments without worrying about the cost. To date, Healthy Paws has assisted with the cost of giardia and amputation necessitated by bone lysis. The amputation occurred during the holiday season, despite the timing. Healthy Paws processed, approved, and sent out reimbursement within days. The reimbursement was in my hand within a week of the surgery date, which was doubly reassuring/appreciated given the cost. I would and do recommend Healthy Paws to anyone with a four-legged friend. For a reasonable set monthly cost, you get peace of mind, a talented team of Customer Service Representatives as questions arise, and a customizable policy based on your risk tolerance/budget.
Insurer: Healthy Paws
By: Adam
Little wait time on the line and my question was answered and explained completely.
Little wait time on the line and my question was answered and explained completely.
Insurer: Trupanion Canada
By:
Drew solved my inquiry and his customer service is great.
Drew solved my inquiry and his customer service is great.
Insurer: Trupanion Canada
By:
Every time I've called the person answering is very empathetic resourceful and always makes me feel confident I'll get the help we need.
Every time I've called, the person answering is very empathetic, resourceful, and always makes me feel confident I'll get the help we need.
Insurer: Trupanion Canada
By:
Fast efficient claim experience.
Fast efficient claim experience.
Insurer: Trupanion Canada
By:
Fast telephone and chat response as well as clarification if i need it
Fast telephone and chat response as well as clarification if i need it
Insurer: Trupanion Canada
By:
Great customer service
Great customer service
Insurer: Trupanion Canada
By:
Great friendly service.
Great, friendly service. Reasonable rates. Great coverage. Without Trupanion, our dog, Storm, would not still be with us. What more can I say?
Insurer: Trupanion Canada
By:
Happy Furbaby Mama !!!?????
I was very impressed with the professionalism and the knowledge I received.. -extremely friendly service, which makes all the difference, - The customer service consultant was very eager to answer all my questions.. - I felt satisfied and content by the time I ended my phone call .. Derrek was a pleasure to talk to ... Thank you kindly ... Roberta
Insurer: Trupanion Canada
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