Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Very pleased with the service I¡¦ve received and it¡¦s so easy to contact an associate when I call.
Very pleased with the service I¡¦ve received and it¡¦s so easy to contact an associate when I call. Such a pleasant experience all around.
Insurer: Trupanion
By:
Always quick Never have to wait.
Always quick Never have to wait. Usually claim is done before I leave the vet office
Insurer: Trupanion Canada
By:
Easy stress free pre approval and approval process!
Easy stress free pre approval and approval process! Thank you trupanion!!!!
Insurer: Trupanion Canada
By:
First interaction with live chat.
First interaction with live chat...Mariah was a great help.
Insurer: Trupanion Canada
By:
Her help and understanding was excellent and fast
Her help and understanding was excellent and fast
Insurer: Trupanion Canada
By:
I chose nine because there was always room for improvement however your representative was very helpful the service was amazing so I will definitely recommend this company to friends and family
I chose nine because there was always room for improvement however your representative was very helpful the service was amazing so I will definitely recommend this company to friends and family
Insurer: Trupanion Canada
By:
Pleased puppy parent.
I found the person I was dealing with helpful and knowledgeable.
Insurer: Trupanion Canada
By:
Incredibly easy claims experience.
Incredibly easy claims experience. My vet submitted it all and I got a text at each step along the way.
Insurer: Trupanion Canada
By:
IT'S GREAT THE VETS SENDS IN THE RECEIPT AND YOU GUYS ARE SO PROMPT WHAT A PERFECT RELATIONSHIP THANK YOU FOR THE REASSURANCE
IT'S GREAT THE VETS SENDS IN THE RECEIPT AND YOU GUYS ARE SO PROMPT, WHAT A PERFECT RELATIONSHIP, THANK YOU FOR THE REASSURANCE
Insurer: Trupanion Canada
By:
Member Experience Specialist Lilli V was great.
Member Experience Specialist Lilli V was great. She was very knowledgeable,good compassionate listener in providing us with answers to our questions about our policy we have through Trupanion.
Insurer: Trupanion Canada
By: