Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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The worst insurance ever!
My dog was injured. I was never informed about $500.00 deductions until my dog was taken to the vet. I called pet secure and got no satisfaction. The bill was $590.00. I had to pay the full amount.
Insurer: Petsecure
By: Debbie
Pets Best customer service agent Hailey LaPeer was rude and needs to be fired.
Pets Best customer service agent Hailey LaPeer need to be fired. I was chatting with Pets Best customer service agent Hailey LaPeer and asked her to transfer me to the supervisor. Hailey LaPeer response we can't reinstate your policy and no I'm not going to transfer the chat to a supervisor because they will say the same thing I'm telling you.
Insurer: Pets Best
By: Thomas
Hi I am so grateful for Trupanion!
Hi, I am so grateful for Trupanion!!!! Thank you for covering my dogs surgeries!! One thing though, my vet did not receive the pre approval although they requested it. I sent them the copy I received.
Insurer: Trupanion
By:
Always prompt.
Always prompt. No hassle. Great coverage! Thanks
Insurer: Trupanion Canada
By:
easy to make a claim payment in a few days (immediate if your vet is connected.
easy to make a claim, payment in a few days (immediate if your vet is connected.
Insurer: Trupanion Canada
By:
Great friendly fast service
Great friendly, fast service
Insurer: Trupanion Canada
By:
I am always impressed with the experience dealing with customer service.
I am always impressed with the experience dealing with customer service. This was a good one like always.
Insurer: Trupanion Canada
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Satisfied new client!
I was referred. Got excellent overview of insurance from rep Erin. Patient & very knowledgeable. No pressure just great customer service. He listened to my needs. Also detailed how to claim and contact a rep at any time for policy info. Excellent customer rep
Insurer: Trupanion Canada
By:
My Maggie had her leg plate installed and not only were the emails from Trupanion very companionate and understand bur reassuring.
My Maggie, had her leg plate installed, and not only were the emails from Trupanion very companionate and understand bur reassuring. As an insurance company, they feel more like family looking after my family then they are an insurance co. Every aspect of their customer service is amazing - I will Always recommend them for my families unexpected protection service - thank you!
Insurer: Trupanion Canada
By:
My Trupanion Experience
The enrollment process was seamless and without issue.
Insurer: Trupanion Canada
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