Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Hi I am so grateful for Trupanion!
Hi, I am so grateful for Trupanion!!!! Thank you for covering my dogs surgeries!! One thing though, my vet did not receive the pre approval although they requested it. I sent them the copy I received.
Insurer: Trupanion
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Always prompt.
Always prompt. No hassle. Great coverage! Thanks
Insurer: Trupanion Canada
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easy to make a claim payment in a few days (immediate if your vet is connected.
easy to make a claim, payment in a few days (immediate if your vet is connected.
Insurer: Trupanion Canada
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Great friendly fast service
Great friendly, fast service
Insurer: Trupanion Canada
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I am always impressed with the experience dealing with customer service.
I am always impressed with the experience dealing with customer service. This was a good one like always.
Insurer: Trupanion Canada
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Satisfied new client!
I was referred. Got excellent overview of insurance from rep Erin. Patient & very knowledgeable. No pressure just great customer service. He listened to my needs. Also detailed how to claim and contact a rep at any time for policy info. Excellent customer rep
Insurer: Trupanion Canada
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My Maggie had her leg plate installed and not only were the emails from Trupanion very companionate and understand bur reassuring.
My Maggie, had her leg plate installed, and not only were the emails from Trupanion very companionate and understand bur reassuring. As an insurance company, they feel more like family looking after my family then they are an insurance co. Every aspect of their customer service is amazing - I will Always recommend them for my families unexpected protection service - thank you!
Insurer: Trupanion Canada
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My Trupanion Experience
The enrollment process was seamless and without issue.
Insurer: Trupanion Canada
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Very fast/ efficient/ no issues
Very fast/ efficient/ no issues
Insurer: Trupanion Canada
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