Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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very helpful and you care
very helpful , and you care
Insurer: Trupanion
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Rating
Customer service was excellent but app doesn't work well
Insurer: Trupanion Canada
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Happy Customer
Good experience, the agent was knowledgeable answered all the questions
Insurer: Trupanion Canada
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Great service and coverage!
Great service and coverage! Literally saved my dog Luna's life!
Insurer: Trupanion Canada
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Harmony was very professional helpful and friendly.
Harmony was very professional, helpful and friendly.
Insurer: Trupanion Canada
By:
I am very pleased to have taken this insurance policy out on Bailey because the staff have been most helpful in every way and the refunds have been extremely prompt.
I am very pleased to have taken this insurance policy out on Bailey because the staff have been most helpful in every way and the refunds have been extremely prompt. I recommend this service to anyone who has a pet. Actually my brother in Victoria has Trupanion for his new puppy.
Insurer: Trupanion Canada
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Great experience signing up
Information was easily accessible and easy to understand. The enrolment process and feedback was quick and friendly.
Insurer: Trupanion Canada
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Service has been excellent - especially Patrick and value / costs are reasonable.
Service has been excellent - especially Patrick and value / costs are reasonable.
Insurer: Trupanion Canada
By:
So far my experience has been great with you.
So far my experience has been great with you. My little dog has a mysterious vomiting issue and my insurance is helping me find out what is wrong with her. All of your representatives have been supportive and kind.
Insurer: Trupanion Canada
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This was my first experience with a claim and it was excellent.
This was my first experience with a claim and it was excellent. Both my vet and the emergency vet were able to process the claim and direct bill within minutes. It was very reassuring that we didn¡¦t have to worry about this during this stressful time. My puppy is now fully recovered!
Insurer: Trupanion Canada
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