Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Our year old puppy was sick with Gastritis.
It is such a pleasure to deal with a company that actually stands behind its' promises. Trupanion has exceeded my expectations by responding quickly to my claims without hesitation. Although this should be the norm with businesses, it very frequently is not. I appreciate dealing with an honest company.
Insurer: Trupanion
By: JOAN
Trupanion Service
Because it was a seamless procedure and your Customer Service Rep answered my eml quickly.
Insurer: Trupanion Canada
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I put in a vet expense for a sore paw.
I put in a vet expense for a sore paw. All I've been getting from Trupanion is emails going on and on about pre-existing conditions. I don't see the relevance nor did I get a real response on any status for the expense. Is it a $200 deductible per year or per visit? If it is per visit, I'm finding that this is a very expensive insurance policy. Makes me want to reconsider continuing.
Insurer: Trupanion Canada
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It was easy and quick to file my claim and receive a response and my money.
It was easy and quick to file my claim and receive a response and my money. Thanks.
Insurer: Trupanion Canada
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Great experience!
It was wonderfully simple and would definitely recommend trupanion to all the pet parents I know. Thanks for making it so effortless.
Insurer: Trupanion Canada
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I've heard such great reviews of your service. Sign up was easy too.
I've heard such great reviews of your service. Sign up was easy too.
Insurer: Trupanion Canada
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No hassle clear communication throughout.
No hassle, clear communication throughout. Great service
Insurer: Trupanion Canada
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Quick response and finalizing.
Quick response and finalizing.
Insurer: Trupanion Canada
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The staff is always helpful and answers and aids promptly.
The staff is always helpful and answers and aids promptly.
Insurer: Trupanion Canada
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Trupanion are amazing !
Trupanion are amazing !!! They do an awesome job with communication. I appreciate the text and emails confirming when the claim has been received, being actioned and when payment will be sent after claim has been reviewed.
Insurer: Trupanion Canada
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