Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always very prompt.
Always very prompt.
Insurer: Trupanion Canada
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Every interaction I have had with Trupanion has been very positive.
Every interaction I have had with Trupanion has been very positive.
Insurer: Trupanion Canada
By:
First time ever using insurance I had no idea what to do and the girl I spoke with was amazing!
First time ever using insurance I had no idea what to do and the girl I spoke with was amazing! She was so nice and everything was so easy to do. Very satisfied with the service and friendly customer support!
Insurer: Trupanion Canada
By:
For the outstanding service and help I received.
For the outstanding service and help I received. And the compassion.
Insurer: Trupanion Canada
By:
Great service exceptional staff!
Great service, exceptional staff!
Insurer: Trupanion Canada
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Prompt and efficient service
Prompt and efficient service
Insurer: Trupanion Canada
By:
Quick direct and no rejections
Quick direct and no rejections
Insurer: Trupanion Canada
By:
This time i did not get the advice in choosing which plan/deductable.
This time i did not get the advice in choosing which plan/deductable. Last time when i phoned and took insurance for 3 of my dogs , the person on the phone was very helpful in explaining why for puppies, why for this kind if dog . The person on the phone this time was not interested in giving any explanation nor recommendation . So i just bought the insurance and probably phone you again when i have time.
Insurer: Trupanion Canada
By:
Trupanion has been very reliable.
Trupanion has been very reliable.
Insurer: Trupanion Canada
By: