Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Bringing Walker Home
Dianne Kennedy was so helpful when I called and called and called!! She explained and answered very well! then when we picked up Walker from the breeder there were so many little extras from Trupanion...thank you!
Insurer: Trupanion Canada
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fast and convenience
fast and convenience
Insurer: Trupanion Canada
By:
First class response time
First class response time
Insurer: Trupanion Canada
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My chihuahua Sugoi is 9 years this year.
My chihuahua, Sugoi is 9 years this year. Setting up insurance for him when he was a puppy has been added to the list of smart things I¡¦ve done. He became very ill this past year so having Trupanion literally saved his life and kept my little buddy with me! No hassle, the emergency vet I had to go to said Trupanion is the only insurance they direct bill and I am so thankful that I have this coverage to keep caring for my fur-baby. ?? I tell everyone about my experience and recommend Trupanion. I signed up for this insurance because I never wanted to be the position to have to make a decision about my Sugoi based on money. Thankfully, I haven¡¦t had to do and because of the care he received he is back to his spunky and loving self!??
Insurer: Trupanion Canada
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Great sign-up experience
quick, efficient and employee was very friendly and helpful
Insurer: Trupanion Canada
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Very informative introduction
The gentleman I spoke with Brian was wonderful and answered all my questions.
Insurer: Trupanion Canada
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The girl was really nice and took time to explain all the options
The girl was really nice and took time to explain all the options
Insurer: Trupanion Canada
By:
They are always available to help you
They are always available to help you
Insurer: Trupanion Canada
By:
Great customer service
Very friendly and helpful customer assistance rep on the phone. He was patient in answering all my questions.
Insurer: Trupanion Canada
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Website is easy to use and claims are processed quickly
Website is easy to use and claims are processed quickly
Insurer: Trupanion Canada
By: