Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified January 31, 2022

Very helpful

Very helpful

Insurer: Trupanion

By:

Useful
Verified January 31, 2022

Always helpful and the customer rep was friendly and she answered my questions

Always helpful and the customer rep was friendly and she answered my questions

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

Always there when I need them hassle free claims and they pay my vet directly.

Always there when I need them, hassle free claims and they pay my vet directly.

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

Because Drew is the best client service/account manager representative I ever dealt with hands down.

Because Drew is the best client service/account manager representative I ever dealt with hands down.

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

Excellent and quick service

Excellent and quick service

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

friendly staff

friendly staff

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

Great customer service experience best coverage and very customizable packages.

Great customer service experience, best coverage and very customizable packages.

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

Had great experience and was a kind worker I was dealing with

Had great experience and was a kind worker I was dealing with

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

It couldn't have been better.

It couldn't have been better.....no pressure no issues just reliable and knowledgeable information to help make my decision.

Insurer: Trupanion Canada

By:

Useful
Verified January 31, 2022

It¡¦s such a comfort knowing that there are capable people to look after my dog.

It¡¦s such a comfort knowing that there are capable people to look after my dog. Jacqueline even asked how my dog was.

Insurer: Trupanion Canada

By:

Useful

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