Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,730

Customer Service 77,038

Price Satisfaction 23,511

Other 15,648

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24691 - 24700 of 77038 results

February 14, 2022

This company is a scam!

At first, I thought this company was great. I started a policy after paying out of pocket for a major surgery. I paid $50-65 a month for 5+ years before I had to actually submit a claim. My dog had ripped out his teeth and the claim for the initial vet visit went through just fine because they knew I hadn't met my deductible. When I filed a claim for the surgery to fix his jaw and teeth, they took 3 MONTHS to process it and then came up with an excuse that they can't cover it because his teeth hadn't been professionally cleaned. NOBODY from customer service was willing to help me. I ended up paying $2500 out of pocket for a surgery that should have been covered by my 90% policy and the trauma he endured. I tried to resubmit the claim explaining that they had categorized it incorrectly and they deleted the claim without ever contacting me. I could not despise this company more. They got thousands of dollars out of me over the years but refused to help me when I actually needed them.

Insurer: Pets Best

By: Jacquelyn

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