Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great communication clear explanations and quick review.
Great communication, clear explanations and quick review.
Insurer: Trupanion
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The response from Trupanion was swift.
The response from Trupanion was swift. The website was a bit tricky
Insurer: Trupanion
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Being a fur baby parent is very important to us.
Being a fur baby parent is very important to us. We love our pet and we want him to have the best care possible! We are happy we made the choice to get pet insurance from the initial months of his life. Trupanion was recommended by our breeder and after reviewing the policy and speaking with several agents we were confident we were in good hands.
Insurer: Trupanion Canada
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good friendly professional service
good, friendly, professional service
Insurer: Trupanion Canada
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Have had a great experience so far
Have had a great experience so far
Insurer: Trupanion Canada
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Availability on a Sunday!
I was able to register my two pets on a Sunday. The breeder for my puppy required registration within 24 hours so it was great to be able to talk to someone to register her. The person I spoke to was very efficient & registered my puppy plus my kitten quickly. Great service!
Insurer: Trupanion Canada
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No specific reason I seldom give perfect scores in surveys although I found the representative very friendly and helpful.
No specific reason, I seldom give perfect scores in surveys, although I found the representative very friendly and helpful.
Insurer: Trupanion Canada
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Top notch service
Top notch service
Insurer: Trupanion Canada
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By far the best insurance provider Ive had for my pooch!
By far the best insurance provider Ive had for my pooch! The claim submission and review process was a breeze, you guys are quick and communicative and I dont have to fight anyone on every single line item… because its clear you know what you’re doing. Thank you thank you thank you!!!!!!
Insurer: Trupanion
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