Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great coverage for our Joy Graycin at an affordable price
Bess was my sales person and did everything necessary in a timely and professional manner. She is well versed in your products. You were recommended by long-time Trupanion users; they steered us in the right direction
Insurer: Trupanion
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Excellent and quick service
Excellent and quick service
Insurer: Trupanion Canada
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fast fair and great company communications
fast, fair, and great company communications
Insurer: Trupanion Canada
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I have never been disappointed by the service at Trupanion.
I have never been disappointed by the service at Trupanion. Every employee genuinely wants to help me, my family and my pet. I truly feel the care and compassion every time I reach out to Trupanion. Thank you!!
Insurer: Trupanion Canada
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I have one of my cats come down with one problem after another.
I have one of my cats come down with one problem after another. I would not have been able to take care of here, if it hadn't been for Trupanion. They have given me the support I needed without a y problems and always within a few days. Thank you Trupanion for continuously helping me taking care of my furry baby
Insurer: Trupanion Canada
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My claim was processed very quickly with zero hassle.
My claim was processed very quickly with zero hassle. I would not have been able to afford treatment and lifesaving surgery for my sweet little kitten without Trupanion insurance. Thank you for the fantastic service!
Insurer: Trupanion Canada
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They respond to claims very quickly.
They respond to claims very quickly. When i called with a question about a claim, their staff was very knowledgeable and helpful in resolving my issue.
Insurer: Trupanion Canada
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Good service
Travis was helpful
Insurer: Trupanion Canada
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Absolutely amazing customer service!
Absolutely amazing customer service! No tiny print in the insurance contract. I researched pet insurance companies for over a week before deciding on Trupanion, and I have been extremely pleased with that decision!
Insurer: Trupanion
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