Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Amazing company
I had True Panion for 11 years going on 12. My experience with each and every representative has been amazing. The team is compassionate, professional, knowledgeable, kind and the process of claims is fast. They have always helped me in time of need. I 100% recommend them. They are the best.
Insurer: Trupanion
By: Eva-Ruth
Going with HealthyPaws was the smartest pet decision we ever made.
Our poor dog needed his dog equivalent to an ACL repaired. What should have been a relatively normal recovery turned into a nightmare. We ended up getting X-rays every month for the last 8 months, plus a couple pain management overnight stays. HealthyPaws not only processed our claims remarkably fast, but also sent us personalized emails checking in on his recovery. Well now that he’s had his third procedure we think he’s finally in the homestretch. Without HealthyPaws his suffering could have been much worse.
Insurer: Healthy Paws
By: Scott
Avoid this company- they won’t cover anything on senior dogs!!
Here’s my experience- purchased a plan for $107 a month for my 9 year old cane corso. Had my vet send Kaya’s health records so I would know everything they consider preexisting conditions. I had a feeling there would be a few things bc she’s 9, but let me tell you- they got back to me 2 weeks later telling me that they won’t cover basically ANYTHING. There were things under preexisting that the vet has never said are a problem! Embrace said she has plaque buildup yet the vet has always said she has perfect teeth and does not even need to get a cleaning. They also said that she has arthritis so any hip problems are preexisting but arthritis has never been diagnosed, in fact the vet has told us her mobility is great for her age. And they said any cancer &/or lumps will not be covered bc she has had a few (we had them all tested and none were cancer so idk how they can exclude cancer as preexisting). Also, bc I called the vet office to ask about swallowing something (she had not actually swallowed anything, it was a phone conversation) so they said that’s not covered either bc it’s on her record. Now I’ve been waiting on the phone for 30 minutes to try to cancel my plan which is also an issue bc they pick up right away to sell you a plan. Overall I do NOT recommend this company
Insurer: Embrace
By: Caroline
LOVE Lemonade Insurance!
Couldn't recommend Lemonade enough. Great coverage options and SO insanely easy to file claims and get reimbursed. Love it!
Insurer: Lemonade
By: Anna
Invaluable Insurance
Having lost our Golden Retriever to cancer (Melanoma) and paying thousands of dollars for chemo treatments (only gave him approximately two months life extension) I made the decision to take out pet insurance on our next dog. In 2009 I took out a Trupanion policy on our dog, Bryce, a German Shep/Chow and Boxer mix, now twelve soon to be thirteen, and yes, he has cancer. Trupanion has enabled me to give him specialized consults with the oncology vet, ultrasounds, X-Rays and the best of care and at present, he's doing well overall. I highly encourage anyone considering a pet to please take out pet insurance - it's worth every cent of your monthly payment. With Trupanion, reimbursements are prompt and online claim forms are incredibly easy. Our pets never, ever live long enough but ensuring they receive the best care throughout life is possible with pet insurance - again, in our case - Trupanion.
Insurer: Trupanion
By: Valerie
Peace of mind
The whole process is super easy to be done , the claim process and all information related to the insurance and coverage are easy to understand and applying.
Insurer: Lemonade
By: Jose
Fast professional and error free.
Fast, professional and error free. I highly recommend to everyone I know with a new pup.
Insurer: Trupanion
By:
Great communication and prompt/fair reimbursement!
Great communication and prompt/fair reimbursement!
Insurer: Trupanion
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Great customer service
Great customer service
Insurer: Trupanion
By:
Fast easy service.
Fast easy service....
Insurer: Trupanion Canada
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