Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Because it was exactly what I needed and I got a quick response.
Because it was exactly what I needed and I got a quick response.
Insurer: Trupanion Canada
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Got good feed back on all my questions.
Got good feed back on all my questions.
Insurer: Trupanion Canada
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I always get excellent service when I call in for whatever reason.
I always get excellent service when I call in for whatever reason.
Insurer: Trupanion Canada
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It’s a pet insurance company.
It’s a pet insurance company. They’re nice sometimes, but scummy other times. I was asked to confirm my name/email/address today when I reached out to ask a questione, and upon telling them that I moved somewhere else, they offered to update it for me. It turns out though that my plan cost went UP just because I moved out 15 minutes away from my family’s house. This wasn’t explained to me before going through the whole address change which was frustrating and disappointing.
Insurer: Trupanion Canada
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Always excellent and easy!
Always excellent and easy!
Insurer: Trupanion
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Because she was sweet and concise
Because she was sweet and concise
Insurer: Trupanion
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