Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified March 09, 2022

Extremely efficient

Extremely efficient

Insurer: Trupanion

By:

Useful
Verified March 09, 2022

I have a rescue dog I adopted when she was 2 1/2 and is now 10.

I have a rescue dog I adopted when she was 2 1/2 and is now 10. I was unaware of all the health conditions she had and has developed. I could not afford the care she has required if it wasn’t for Trupanion !

Insurer: Trupanion

By:

Useful
Verified March 09, 2022

I have always received excellent service.

I have always received excellent service.

Insurer: Trupanion

By:

Useful
Verified March 09, 2022

Always easy to submit my claim and quick response

Always easy to submit my claim and quick response

Insurer: Trupanion Canada

By:

Useful
Verified March 09, 2022

always make stressful situations wtih our "furbabies" easier

always make stressful situations wtih our "furbabies" easier

Insurer: Trupanion Canada

By:

Useful
Verified March 09, 2022

Friendly service

Friendly service

Insurer: Trupanion Canada

By:

Useful
Verified March 09, 2022

I have never had a bad experience everyone is always so friendly and helpful great customer service

I have never had a bad experience, everyone is always so friendly and helpful, great customer service

Insurer: Trupanion Canada

By:

Useful
Verified March 09, 2022

The agent I spoke to today was so helpful as well as caring

The agent I spoke to today was so helpful as well as caring

Insurer: Trupanion Canada

By:

Useful
Verified March 09, 2022

Need more info

Because on the website it’s pretty vague on how do use the insurance because it’s different and I went to my vet today and they have never heard of that so a little more information regarding the program would be nice.

Insurer: Trupanion

By:

Useful
Verified March 09, 2022

Great service!

Customer service was very helpful in setting up my account

Insurer: Trupanion

By:

Useful

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