Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Denied both claims we submitted as no previous medical records. Rescue dog!! Are no previous records.
Very dissatisfied with Pets Plus Us claims. Going back to Trupanion. They cost more, but actually pay claims
Insurer: Pets Plus Us
By: Patti
It's a comfort to know we will be able to afford the best care for our Dog.
First..I would like to say..The people who answer the phones to help you with a claim are very polite, understanding, and helpful. We have used Trupanion a couple of times, and filing a claim is fast and easy. It's a true comfort to know that with the help of Trupanion, we can afford to provide our Dog with the best care possible. Thank you Trupanion for being there.
Insurer: Trupanion
By: Susan
Great payout experience
They processed my claims quickly. My dog had 2 knee surgeries six weeks apart. They paid for the claim and even reached out to see how my dog was doing afterwards. I highly recommend Healthy Paws! They have been a great insurance company.
Insurer: Healthy Paws
By: Sonya
Healthy paws is always there for me
It's always been so easy to submit a claim. The reimbursement rate is relatively quick. Quick. But not only do they do that part, they always reach out to see how your pet is doing. They're sorry to hear that he's sick or they're glad that he's made it to a surgery and that really makes it more than just an insurance company.
Insurer: Healthy Paws
By: Meryl
Extremely efficient
Extremely efficient
Insurer: Trupanion
By:
I have a rescue dog I adopted when she was 2 1/2 and is now 10.
I have a rescue dog I adopted when she was 2 1/2 and is now 10. I was unaware of all the health conditions she had and has developed. I could not afford the care she has required if it wasn’t for Trupanion !
Insurer: Trupanion
By:
I have always received excellent service.
I have always received excellent service.
Insurer: Trupanion
By:
Always easy to submit my claim and quick response
Always easy to submit my claim and quick response
Insurer: Trupanion Canada
By:
always make stressful situations wtih our "furbabies" easier
always make stressful situations wtih our "furbabies" easier
Insurer: Trupanion Canada
By:
Friendly service
Friendly service
Insurer: Trupanion Canada
By: