Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified March 10, 2022

customer service was good and fast

customer service was good and fast

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

Trupanion has been a dream to work with

Trupanion has been a dream to work with

Insurer: Trupanion

By:

Useful
Verified March 10, 2022

excellent interaction with as associates.

excellent interaction with as associates. helpful, competitive costs

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

For those wanting pet insurance the service support provided by Trupanion is above and beyond expectations.

For those wanting pet insurance the service support provided by Trupanion is above and beyond expectations. Super helpful customer service.

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

I got clear and concise information and great service!

I got clear and concise information, and great service!

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

My claim was processed in minutes while at the vet office.

My claim was processed in minutes while at the vet office. Best service ever. Thank you

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

My dog recently needed knee surgery.

My dog recently needed knee surgery. It was a very complicated surgery and I was really stressed about it. From the first time I contacted the team at Trupanion they where extremely helpful and sympathetic. They where quick to pre approve the surgery and paid my vet directly saving me more stress. I would recommend Trupanion to any new pet owner Thanks for all your help!

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

Super friendly and helpful staff makes you feel comfortable.

Super friendly and helpful staff, makes you feel comfortable. But it is really expensive, especially getting to your deductible.

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

super service

Super service avec la représente Catherine Paladin à Montréal (Québec)

Insurer: Trupanion Canada

By:

Useful
Verified March 10, 2022

Very quick response direct billing no issue.

Very quick response, direct billing no issue. Great coverage. Very happy with our insurance :)

Insurer: Trupanion Canada

By:

Useful

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