Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Thank you Trupanion
always amazing and fast care
Insurer: Trupanion
By:
Answered all questions very prompt not pushy company recommended.
Answered all questions , very prompt, not pushy, company recommended.
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion Canada
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I honestly don’t think the plan is worth it if you don’t have an extremely low deductible.
I honestly don’t think the plan is worth it if you don’t have an extremely low deductible. I have had MANY medications and visits that I can’t submit for, simply because they don’t exceed the deductible and furthermore, I’ve recently been informed that I’m responsible to pay the taxes on any claims that ARE covered. I may as well put away 150 a month in a high interest savings account. I’ve enquired about lowering my deductible and I can’t do that either. Smh All this being said, I have had THE BEST experience with the staff that work here. Very compassionate and knowledgeable. The deserve a 10/10 star rating.
Insurer: Trupanion Canada
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I was misled initially about when coverage would begin which has resulted in two preexisting conditions that will never be covered
I was misled initially about when coverage would begin which has resulted in two preexisting conditions that will never be covered
Insurer: Trupanion Canada
By:
The customer service is amazing!
The customer service is amazing!
Insurer: Trupanion Canada
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Trupanion is fabulous!
The humans I talk with at Trupanion are so helpful and truly lovely. And I appreciate knowing my dog is in good hands with them.
Insurer: Trupanion Canada
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Trupanion has always been extremely helpful whenever I call!
Trupanion has always been extremely helpful whenever I call! Your staff are so compassionate, a pleasure to deal with! Having a sick animal is terrible, and the everyone is so helpful!??
Insurer: Trupanion Canada
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Very easy and worry free.
Very easy and worry free. Company is always very quick and responsive if you have questions.
Insurer: Trupanion Canada
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