Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Investment for Pet Parenting
I adopted Nila from a rescue organization when she was 13 weeks old, saved from a high kill shelter in the south. I received one month paid pet insurance from PetFirst, now MetLife Pet. Nila is now 7 years old and having this insurance her entire life has made all the difference in giving her the care she needs. Wonderful customer service, prompt and accurate claim resolution. MetLife Pet is my one and only choice for Nila and any other pets I might have in the future.
Insurer: MetLife
By: Penelope
Excellent service!
We recently ourselves needing to use the Trupanion claims process. The interaction was seamless, efficient and very easy! In addition, the communication both via text and email expressing caring comments for our pet, was heartfelt. Thank you!!
Insurer: Trupanion
By: Marie
Great company to insure your pet with.
They were immediate in their initial response to my claim and responded with what they would cover within days. I thought what they covered was fair. This was my second claim with them and both were treated quickly and fairly. I would definitely recommend this company.
Insurer: Trupanion
By: Elizabeth
Thanks! Trupanion
Was able to answer all my questions. Very helpful.
Insurer: Trupanion
By: Jeannette
Worth every penny
Always clear and easy
Insurer: Trupanion
By: Taylor
Always easy and always pleased.
Always easy and always pleased.
Insurer: Trupanion Canada
By: Sherry
Excellent customer service
Derek was awesome. He answered all of my questions and found a premium that would work for our family
Insurer: Trupanion Canada
By: Bobbi
Nothing is covered
I adopted a cat, Toast, through the local shelter and was able to provide a full health history for the Toast. Of the 3 time in a year and a half I took my cat to the vet, once for an ear infection, once for a check up, and once because of sudden and large nosebleed. I have been denied coverage, made to wait hours for answers, and told that these are preexisting conditions of Toast. What's the point of paying for insurance or having 8k over available funds if I can't use them when my cat needs them. He is literally waiting on a blood transfusion and insurance won't cover what it says in my policy it should. I am livid. I may lose my cat with available funds in my insurance watches. This is the most backwards ass company with no heart. Don't use.
Insurer: Embrace
By: Seth
Good luck getting any sort of claim coverage
I would not recommend Trupanion to anyone. We have a French Bulldog who is now 5 and needed the BOAS surgery. Trupanion refused to cover it claiming it’s a “pre-existing condition”. Our vet fought them on this because there were no signs of this during her initial check up as a puppy but it’s a breed specific condition that can come up during their life so they still denied it. We went ahead with the surgery as she was having difficulty breathing and after some complications, she’s now fully healed, breathing normally and living a much better quality of life. Our vet has been fighting with Trupanion for several months and even Trupanions rep said it’s ridiculous not to cover this but low and behold, they have denied all of our claims. Our vet has exhausted all options and we’re left paying for a crappy insurance provider so we have “peace of mind” but they deny about 70% of our claims with some sort of excuse. Our premiums increase every year (with or without any claims). To top it off, they have told our vet that starting next year, they are going to “quietly” deny all claims related to a breed specific condition. Again, I wouldn’t recommend them. 0 stars if possible.
Insurer: Trupanion Canada
By: A