Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent customer service
The person I spoke to was very helpful and knowledgeable
Insurer: Trupanion
By: Jane
Great service
Customer service and knowledge off products
Insurer: Trupanion
By: Pat
I received the help I asked for
I received the help I asked for
Insurer: Trupanion
By: Lauren
Quick in their response time and keeping me informed.
Quick in their response time and keeping me informed.
Insurer: Trupanion
By: Debra
Showed Compassion
Showed Compassion
Insurer: Trupanion
By: Jordan
Trupanion has gone overboard to help me with my cats needs.
Trupanion has gone overboard to help me with my cats needs.
Insurer: Trupanion
By: Robert
Wonderful customer service!
Absolutely wonderful customer service! Everything was so quick and easy.
Insurer: Trupanion
By: Lindsay
Because the service is usually great and fast and no surprises still donât understand taxes but still choose truepanion
Because the service is usually great and fast and no surprises still donât understand taxes but still choose truepanion
Insurer: Trupanion Canada
By: Mathew
Tucker
I am very pleased with this pet insurance company. It’s very easy to file a claim and is definitely worth having. Great customer service.
Insurer: Healthy Paws
By: Crystal
Effortless Claim...thank you Trupanion!
Our 9 year old Golden Doodle unfortunately suffered a Cruciate Ligament Rupture and required a surgery known as TPLO. The veterinary clinic dealt directly with Trupanion and Trupanion covered 90% of the $4700 bill with no hassle or issues. They even paid the vet directly so I only had to pay the difference from my pocket vs paying the whole bill and waiting for reimbursement. We have been with Trupanion since our Golden Doodle was 10 weeks old and they have always been excellent to deal with. Insurance is something you pay for and hope you never have to use. It is nice to see a company stand behind their claims. Highly recommend using them for your pet's insurance provider. Thanks again Trupanion for being there when we needed you!
Insurer: Trupanion Canada
By: Mel