Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Never go without a pet insurance
My dog is 14 years old now. Not a very healthy one. Lots of health issues when he was one year old. So glad I make the right decision to buy a Pet Insurance from Trupanion Canada the day I bought my dog. My claims were never declined and reimbursement was very quick each time. Customer representative is always sympathetic, caring and knowledgeable when calling them. Without a pet insurance, I definitely will not be able to afford the huge vet bills through all these years and my dog’s health being taken care of. My daughter has her pet insurance through Trupanion.
Insurer: Trupanion Canada
By: Susanna
They've been good to us overall
Overall, claims are easy to submit, payment is easy and it's a life saver when it covers what you need. Claim speed varies directly with the claim amount. The more the reimbursement is, the longer we've had to wait. Customer service is helpful and courteous, within the guidelines they have to follow. What is frustrating is that there isn't clear I dication of what will or will not be covered. There's no way to get preauthorization to know what will be covered in advance of treatment. It's a submit and hope for the best situation. It's worked out for us so far for the most part, but it is certainly stressful that its an unknown as far as what will happen with the claim. If they added the capability for preauthorization to know what the outcome will be ahead of treatment, my review would be 5 stars.
Insurer: Pets Best
By: Gerald
Always amazing
Pets Plus Us is an amazing insurance company. I love that the premium will remain the same for the length of my pet's life. Every interaction with staff has been great, they are knowledgeable and friendly. No issue getting claims covered, and no breed or condition discrimination. I recommend them to everyone!
Insurer: Pets Plus Us
By: Mackenzie
So quick and easy
This is the first time I got pet insurance for one of my animals. I did my research and settled on Healthy Paws. I am glad I had this in place. My dog got sick on a weekend and we had to go into an emergency vet. She ended up having to stay for 24 hours. The cost was very high and without insurance I am not sure what I would have done. I was able to submit everything and with in 4 days of her visit I received a reimbursement. It was so easy to send in a claim and it is nice to have that peace of mind that I can do everything possible for my pet and not let a financial burden determine a decision like that. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Tenille
Best Pet Insurance - HANDS DOWN
I have 2 pets insured through MetLife for @ 2 years now and I have never regretted it. Reasonable prices, fast claim processing, and quick repayment to my bank account. So glad my daughter told me about MetLife.
Insurer: MetLife
By: Randy
Misleading
I recently switched to Metlife pet insurance because all over their website they claim to process claims quickly. Everything was great to start, i was quickly reimbursed for my first claim and everything was going well. But it was clearly too good to be true because that’s when things hit the fan, my puppy was recently diagnosed with bronchitis, all the vet expenses ended up costing $1000+ but i wasn’t worried about it because I thought i had great pet insurance that I thought would reimburse us quickly. I was wrong, to start i’ve been waiting 3 weeks for my claim to be processed, when i had reached out to figure out what’s the hold up, they stated they need notes from doctor, usually they just contact the vet themselves which had not at all been done and no one communicated to me at all while waiting, that that was the reason for the hold up. So i got the notes myself and submitted them on my own, the first rep that i spoke with stated that once the notes were submitted that the processing would be expedited, that was a lie because the rep I spoke with after that said they do not expedite that process and she had no clue what the processing time would be. Again at this point i’ve been waiting 3 weeks despite them advertising 5 day and on the site it says 5-10 days. It’s been way longer than that and i feel like my times being wasted and im very frustrated with the lying and misleading nature from customer support. I feel like you can’t really fulfill your claims of being quick with processing claims, maybe don’t advertise that you are and lie to perspective customers.
Insurer: MetLife
By: Sophia
Wonderful customer Service! Easy to use!
Lemonade has been wonderful! Easy to use and file a claim. Customer service is exceptional!
Insurer: Lemonade
By: Melissa
Lemonade-the best
They are a great insurance .no problems submitting a claim
Insurer: Lemonade
By: Melanie
Claims
Very professional and timely
Insurer: Pets Plus Us
By: Ashley
Fast & Friendly Service
Have not had a single issue with claims. My dog had a fast growing tumour which required a CT scan and eventually surgery to remove. Pets Plus Us covered 90% of every claim we submitted, no questions asked!
Insurer: Pets Plus Us
By: Jolene