Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Good and Not So Good
I’ve had a good experience, but not so good. One of my cats became ill, and the claim was denied because they went back to a time when she was a kitten when she was recovering from Pneumonia where she had some vomiting. They denied her claim when I took her in for vomiting only. So if your cat or kitten I ever had vomiting when it was connected to a completely different illness, they’ll deny any claim in the future for any case of vomiting at all, calling it pre-existing.
Insurer: Pumpkin
By: Cindi
Great service and timely response to claim
We submitted claim for emergency care costs we incurred for our cat. We received reimbursement to the maximum our policy stated. The cause of our claim does have limitations - the claim payment included clear information on what would be provided in respect of future claims and any limitation that would apply. I find this aspect of customer service is very appreciated as we can make informed decisions going forward. Very good customer service overall and the claims process was very easy and we received our reimbursement quickly.
Insurer: Pets Plus Us
By: Nancy
Terrible
I think Fetch is the worst. Not sure how they have all these great reviews. Customer service is terrible.
Insurer: Fetch
By: Be
Very pleased
My 5 dogs have been insured through ASPCA for more than 5 years. Lately the turn around time once a claim has been submitted has been quick and I like the ease of submitting claims via app on my phone. Customer service has been easy to reach as well. I definitely notice a great improvement since I first became a member.
Insurer: ASPCA
By: Andrea
HealthyPaws saved the day!
Our corgi had to have emergency surgery only three short months after we adopted her. The initial estimate was $10,000; the final bill was $7,888. Thankfully, I had signed her up with HealthyPaws as soon as we got her. It was fast and simple to file the claim (send them the invoice and the medical records). HealthyPaws paid immediately after providing the required information. They even sent a follow-up email asking how she was doing. Without HealthyPaws we would have been facing a choice no parent should have to make. With the exorbitant cost of veterinary bills, you really must have insurance if only for peace of mind, and hopefully you will never have to use it. We highly recommend HealthyPaws enough!
Insurer: Healthy Paws
By: TRACY
Love this insurance
Very easy to use. Customer service was very helpful with the ONLY 1 time I needed to speak with someone. Thanks Met!
Insurer: MetLife
By: Glynis
Compassionate Team
I have had MetLife for my dog for years. Unfortunately, he recently fell ill suddenly and passed away. The claim process was very easy. Every time I spoke to someone, they were very kind, compassionate, and explained the claim process thoroughly. I received reimbursement according to my plan without issue. I would recommend and use this carrier for pet insurance in the future!
Insurer: MetLife
By: Giselle
Think Twice before using Pets Plus Us
I discovered a charge come out of my bank account, then discovered the same charge had been withdrawn from my account for 3 years! How I missed this I have no idea, bad on me for not noticing sooner, however it was was CONFIRMED that my cancelation was documented that I did indeed canceled in their records- however they decided to continue pulling funds month after month, year after year. 2021,2022,2023, 2024 I will say that the lady I spoke with was lovely, concerned about my situation and did her best to help me at her level. This situation was requested to be expedited by me, and to date not one dollar has been returned in spite of an expedited concern and error on their part. I will reach out to Consumer protection as a next step.
Insurer: Pets Plus Us
By: victoria
Healthy Paws a Special Thank you!
Healthy Paws has once again came to my rescue. I have a little yorkie who turns one year on July 24th. She needed surgery and Healthy Paws provided the coverage. I cannot express my gratitude and the compassion that I received from the Healthy Paws staff. Thank you with all my heart. Judy
Insurer: Healthy Paws
By: Sasha
THE BEST INSURANCE
I’ve tried other insurance before I came across MetLife Pet Life. I couldn’t be more happier choosing them. Their claim process is very easy. They are available when you call. They explain everything so you can understand they also send updates frequently via email and best of all they direct deposit your refund fairly quickly. I will highly recommend them to anyone.
Insurer: MetLife
By: Donna