Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met Life poor claims processing no response to correspondence
By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.
Insurer: MetLife
By: Patrick
Latest 1 comments
I spoke with Tiana today about my claim, she was so sweet and gave me exactly the information that I needed. She is a great employee, I hope she is appreciated as such! Thank you Met Life and thank you Tiana!
Met Life poor claims processing
I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.
Insurer: MetLife
By: Patrick
We recommend Healthy Paws
We are very satisfied with our choice for insuring our two dogs, Healthy Paws. We had choices of coverage and premiums. We never thought we would need insurance as much as we have. Healthy Paws is easy to use and submit claims. Claims are reviewed and paid at a reasonable, speedy rate. Customer service has always been a pleasure to work with.
Insurer: Healthy Paws
By: Karen
Healthy Paws saved my dogs life and my peace of mind.
Healthy Paws has saved my fur babies multiple times. As recent as this past month. My dog was throwing up constantly. After the 7th time we brought her to the ER. To keep a long story short, they found a mass on her liver and in her spleen. The concern was of course cancer since her liver levels were off. She had emergency surgery for a spleen removal and the mas on her liver removed. Turns out, the mass on the liver was a slow growing cancer. It was fully removed and she is healed and healthy now thankfully! Having healthy paws made every decision SO easy, as we did not have to worry about the costs. I knew the policy covers emergency's and the "unexpected" which this definitely was. No one can plan financially for something like this. What healthy paws allowed us to do, is say yes to all options for helping our dog, Pepper, without having to stress about the money. We put the money on our credit card and submitted our claims once we got the final invoices from the vet. The uploading was easy and simple. Took me less than 4 minutes to upload and submit everything on the Healthy Paws Website. Total, Pepper's bill was $10,500 (give or take). Healthy Paws refunded just over $9k, and we ended up paying less than $2k for surgery, meds, overnight stay, and sending the masses out to be tested. It literally saved her life and our wallet. I know having pet insurance is a privilege. I will be open and say we have 4 animals on our plan and pay just over $200 a month for all 4. If you can afford Healthy Paws, please invest! for your fur babies sake and peace of mind for you. I have so many more life saving stories where Healthy Paws allowed me to have peace of mind. I'm so thankful for their insurance. Truthfully, I wish this is house human insurance worked.
Insurer: Healthy Paws
By: Marne
Love MetLife pet insurance
First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!
Insurer: MetLife
By: Kathy
Latest 1 comments
Met Life Pt Insurance was recommended to me by the first vet I took my puppy, just gotten her out of the shelter. TWO + YEARS AGO.. I am the luckiest pet owner who decided to get Met Life Pt Insurance for my Luna. Keep recommending it to all my friends.
The name is apt!
Not the cheapest but the best in all categories. Easy to understand policies, great customer service, super easy claim process, quick efficient handling and above all they pay exactly as promised. I’ve been a customer for 4 years with up to 3 dogs.
Insurer: Pets Best
By: Carol
Worst pet insurance company
They refused to pay all your claims and find all the excuses to reject. Even with my policy clearly state wellness visit paid $20, but the company will find all excuses not paying. Last year my dog had a surgery, they refused all the claims. Ridiculous! Why do I pay health insurance to cover nothing?
Insurer: Figo
By: Pearl
A Company That Genuinely Cares
Having used the insurance for two claims recently, I found that the processing was easy and fast. Every time I've called to confirm receipt of records or ask questions, I easily reached a friendly real person. Their website has been convenient for filing and confirming claim statuses, and they email updates, too. On top of that, they checked up on how my pet was doing after surgery giving me the impression that they genuinely cared.
Insurer: Healthy Paws
By: Kate
Easy to use, classifies claims wrong
On the surface Pets Best seems like a great insurance to have. Submitting a claim is easy. They process them relatively quickly IF you provide the medical notes. They tend to classify EVERYTHING POSSIBLE as an allergy so they can classify as pre-existing. An ear infection that needs anti-yeast medication is clearly not a seasonal allergy. So you have to watch claims carefully and submit appeals which is a lot of extra work.
Insurer: Pets Best
By: Cassy