Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Injured Dog
Our dog hurt himself playing fetch and Pets Best was amazing, from their customer service, to their benefits, claims and reimbursement, everything was easy and more than we could have asked for!
Very good
Needed to submit a claim after only being in the plan 2 months. The customer service was great and my claim was reimbursed quickly
Insurer: MetLife
By: Karen A
Terrible service. Horrendous waits. AWFUL denies.
Title says it all. It’s such a scam. We wasted so much money paying them for zero help when we needed it. Look elsewhere for what you need. We were customers for less than a year. Started okay and progressively got worse then terrible.
Insurer: Pets Best
By: Alexandra
Don't go here
Waste of time. Coming here for 20 years doesnt matter, they don't care about the animals Just how much money they can make off you. Don't bother calling you will be on hold forever just so they can give you a crap excuse as to why you're considered a new patient and not welcome. Happy holidays, they don't care if your animal needs help, they would rather lose your paperwork and say they aren't accepting "new" patients. I will make sure everyone i know either doesn't go here or transfers to an actual caring vets office. Rude and ruthless.
Insurer: Lemonade
By: Shianne
Worst communication ever
Pets best- we got your claim if we need anything we’ll contact your vet. Weeks later: claim denied! On investigating, they contacted wrong vet (how?) and never got a response and denied the claim! Never contacted me just put it in the claim that it was denied for lack of supporting documents. This is a six month old puppy with his first ear infection! All clearly stated on original docs provided with claim, as well as the vet who treated him. Now almost two months later, still dealing with this claim. I will be finding a different insurer
WORST PET INSURANCE OF ALL TIME!
Fetch Pet Insurance is an absolute scam. We filed a $9,000 claim for our pet’s medical expenses and received literal pocket change in compensation. Their policies are riddled with fine print designed to deny your claims, and their so-called “coverage” is a joke. They don’t care about your pets or their well-being — it’s all about the money. Avoid this company at all costs if you value your pet’s health and your wallet. Do yourself a favor and find an insurance provider that actually cares. Fetch is nothing more than a predatory business hiding behind a façade of concern for animals. Total disgrace.
Insurer: Fetch
By: RR
Happy With PetsBest
PetsBest is my first experience with Pet Insurance. I have been absolutely happy with it. From the simpicity of filing claims, to their 24/7 Pet Helpline. And its afordable.
Insurer: Pets Best
By: Debra
VERY SATISFIED
I have had Pets Best for years. Claims are filed and paid out in an efficient and timely manner. I am very happy with this company.
Insurer: Pets Best
By: Patricia
Pets Best Insurance Preexisting Denial
We bought Pets Best insurance for our 4 month old GSD puppy the day we adopted him. He developed intermittent lameness around a year old. U of I veterinarians examined him and he has CCL tear and we have him scheduled for surgery in January 2025. Pets Best denied the claim as PREEXISTING. We are still working with them to get their denial changed along with the help of the veterinarians. They have been reported to the BBB for falsely denying claims by many customers.
Olive....lives on
"Olive is my first dog that I've purchased a pet insurance policy on. She was approximately 6 months old when we signed up with Pets Best. Little did I know that my baby would utilize that policy for approximately 3 major surgeries and some specialty appointments down the road. My baby is now 4 years old and I am so thankful she is still with me and of that decision made to purchase this pet insurance policy. My experience with Pets Best has always been terrific, from uploading claims on their website to easy comprehension of the finished claim process notification. In closing, I am so thankful for this policy because it allowed me to avoid the most difficult and painful decision that pet owners have to face when their beloved pet is in an emergency situation."
Insurer: Pets Best
By: Suzanne