Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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DO NOT GET THIS INSURANCE
So, I've been paying for this insurance. They "promise" to take care of your pets. But it's the opposite. They're the lackies of the the fucked up vets. Forcing people with no money to pay way more, be in debt and get nothing for it but having to work harder and spend more time away from my pets. They don't do anything. They literally keep you on hold for hours constantly telling you your call matters and we'll transfer you to the next available agent. Newsflash. There are no agents. They take the money and put in 0 effort. It's absolutely despicable. Don't get this pet insurance. They will tell you ALL your claims can't be reimbursed and they'll send you a dumbass email saying here's our EOB. It's a fucking card with descriptions. It literally tells you nothing. I'll go deeper in debt for anyone who'll sue them for me.
Insurer: Pets Best
By: James
So happy we were covered by Trupanion!
Almost lost my girl, she ingested something, and needed EMG surgery. I had to sign for a potential 4,000 bill, a week before Christmas. I was so relieved to have the insurance! Thank you Trupanion.
Emergency care for dog's pneumonia
I had a great experience regarding my dog's emergency care for pneumonia. Pet's Best was very responsive. It was easy to file my pet's emergency vet bill, and Pet's Best was quick to compensate me.
Tinker Bell’s Cough
Our 8 year old cat, Tinker Bell, developed a mysterious cough which took two vet visits and an ER visit to resolve. Having Pet's Best allowed us to choose the best possible treatment for her without worrying about money because we knew Pets Best would have our back. She is doing much better now!
Quick and easy claims
PetsBest claim process is so quick and easy it's amazing. It used to take a long time to process the claim once you sent it in but now I just sent my latest one in and had my reimbursement back in 5 days! I've been with them since 2019 and they only get better. I love my unlimited with 90%reimbursement for both my Frenchies. Only way to go with my little furbabies!!
First Time Experience
This was my first time ever having to file a claim. After spending all night in the vet ER i was exhausted and overwhelmed after spending a great deal of money. This filing process was very easy and gave a moment of peace knowing that I was able to handle something in this experience so easily. My answer from insurance came back fast and the return came fast. Thank you PetsBest.
Insurer: Pets Best
By: Alex
Pets Best is the best
Given everything we hear about the insurance industry right now I honestly feel like the best experiences I have are consistently with Pets Best. The app, claims process, and reimbursement are all transparent, easy to navigate, and quick to make a clear decision. I recommend your company and its wellness component to every pet owner I know.
Insurer: Pets Best
By: Jeanne
No issues
Process was clear, hassle-free, adjudication was quick
Post surgery
Highly recommend Heathy Paws to anybody that owns a dog. My dog has undergone 2 surgeries in the past 6 months. The ease of filing a claim helped during this stressful time. Excellent customer service representatives. Reimbursements for my claims appeared in my bank account within days.
Strongly recommend Pets Plus US
Pets Plus US is easy to use and they have been wonderful! From silly bad choices my dog made as a puppy (got beat up by a possum but won the battle in the end) needing stitches and pain medication, to more serious challenges like hind end lameness, it's been great to know that I can get the care for her she needs without worrying about the cost of that care. The portal is easy to use, and they typically have gotten back to me fast then the time outlined. I have nothing but very good things to say about my experience with Pets Plus US!
Insurer: Pets Plus Us
By: Betty LYNN