Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thankful for MetLife!
I have two middle-aged dogs. One is on several medicines that are covered by MetLife. (Unlike many of my human meds) one of my dogs needed a knee surgery this year that was $4200. Right at Christmas time. I submitted the claim Monday and MetLife had 80% of the cost of the surgery in my bank account on Friday. ( better than human insurance) I’ve always found it very simple to fill out their submission forms and have been very happy with MetLife overall., I don’t think I’ll ever own a dog again without pet insurance and will most certainly go to Met life because of my recent experience .
Best Insurance
Pet Best is allays there for my dog health problem. They really care about pets
Healthy Paws Pet Insurance: A Lifesaver for Our Furry Family Member
As pet owners, we all want the best for our furry companions, and for us, that includes making sure our dog is covered in case of unexpected health issues. Our eight-year-old chocolate lab is a beloved member of our family, and thanks to Healthy Paws Pet Insurance, we've been able to focus on his care rather than worrying about the financial side of things. We've had to use our Healthy Paws coverage twice over the years, and both experiences have been nothing short of exceptional. Their customer service team is friendly, knowledgeable, and always willing to go the extra mile. In both instances, they quickly verified our coverage and provided us with much-needed reassurance about what would be covered, which eased a lot of the stress during tough times. Submitting claims is incredibly easy and user-friendly. What really stood out to us was how quickly Healthy Paws processed and paid our claims—within just a few days of submission. This efficiency allowed us to focus on our dog's recovery without the added worry of financial strain. Having Healthy Paws gives us peace of mind knowing that we can provide the best care for our dog without hesitation. For anyone considering pet insurance, we can't recommend Healthy Paws enough. It's not just insurance—it's a safety net for the moments when you need it most. Healthy Paws truly understands that pets are family, and their exceptional service reflects that every step of the way.
Insurer: Healthy Paws
By: Tim
Prompt compensation and customer service
For my first claim I was impressed with how quickly and easily I was compensated. I expected there would be a big fight for my puppy who had to have his kidney removed. I expected them to say it was related to a broken leg suffered from a dog attack which happened right before I signed up for insurance. When you call customer service for any enquires someone pleasant actually answers the phone! The monthly rates are very reasonable and the claim portal is very easy to navigate. I plan on staying enrolled for the life of my dog as long as rates doing go through the roof like other pet insurance plans I've used.
Insurer: Pets Plus Us
By: Diane
Happy Customer
"This is our first time having pet insurance and after doing some comparison shopping and speaking with other pet owners, we chose PetsBest, and are glad we did. We elected both wellness and illness policies, and have made claims under both of them. All claims have been processed promptly, with good communication keeping us apprised of the status. The claim submission process is simple, straightforward, and takes just minutes. Bottom line - this has been a very good experience for us and we highly recommend PetsBest to others. "
Insurer: Pets Best
By: John
Amazed with the efficiency
I am very surprised with the transparency, the efficiency and the communication of Pets Best. This is my first time having a pet insurance and I was not expecting this level of service. I get notification with every process of my claim plus it is extremely easy to file a claim and if you are missing a document, they sent a notification right away explaining with a great detail, what is missing for your claim to be processed. I am extremely happy!
Back to back canine cancer diagnosis
After bringing our dog, Maizel, into the vet for what we thought was just an infection in her nose, we received the worst news that she had a rare form of nasal cancer. To get radiation treatment we had to rotate spending 3 weeks in a hotel in NY with her. We were so thankful that we had Pets Best to cover the radiation treatment, and the process was so easy to file the claims. It was one less burden to deal with. We were so thankful to get an extra year with our sweet girl. Only months after her passing, we felt two lumps on our other dog, Boulder, and after their removal we found they were both mast cell tumors. We quickly started chemo. Once again we were so thankful to have Pets Best to help make the decision to do the doctor recommended treatment with no hesitation. We have 2 chemo treatments left and we are hoping that this time luck will be on our side!
Insurer: Pets Best
By: Nicole
Ollie’s Cancer Hemangiosarcoma
I was devastated when my fur baby, Ollie, was diagnosed with a very aggressive form of cancer called hemangiosarcoma. I know I will do everything I can to help him live longer, even though his diagnosis has a poor prognosis. Healthy Paws has kept my hopes afloat and is always there to provide financial assistance for my baby’s surgery, chemotherapy, medications, and numerous vet visits. Without Healthy Paws, I could never have managed the financial responsibilities involved. Submitting bills via email is easy; they respond quickly and send the checks in just a few days. I can’t thank Healthy Paws enough for their excellent service to my two fur babies when they needed help. I have told all my friends and coworkers to get Healthy Paws as their pet's insurance. Thank you so very much!
Pets Best saved our cat & our savings!
Without Pets Best insurance we would not have been able to afford the care needed to save our dearly loved cat. She's basically our baby and knowing that we could rely on Pets Best allowed us to prioritize her care and follow the recommendations of the medical professionals who treated her.
Sandi's Story
"In October, my sweet rescue dog, Sandi, was diagnosed with chronic kidney disease. She went through all kinds of diagnostic tests, and various medications have been tried to slow down the disease. Thanks to Pets Best, I have never hesitated to take Sandi to my amazing veterinary clinic, Las Sendas Animal Hospital and Grooming, nor had to decline a medication because it wasn't in my budget. Pets Best has been there to support Sandi and me through all of the medical procedures. The claims process is speedy and the turn around for reimbursement is short. We are so appreciative of that! Sandi has been having fluid injections twice a week since October, and she is doing well. The veterinarians and the techs and staff at Las Sendas Animal Hospital and Grooming truly love Sandi, and she gets outstanding care there. She has her good days and bad days, but she still loves her walks and chasing birds in the yard. Thank you, Pets Best, for giving me more time with the dearest dog in the world. Love, Marian Bass and Sandi "