Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Don’t waste your money
They deny everything. And drive you to spend even more money to “cover” your pet and then they cover nothing. So in the end just pay out of pocket and hope for the best because they don’t care about you or your pet. They aren’t the PetsBest. They are only good for their bottom line.
Insurer: Pets Best
By: Kacey
Great Pet Insurance
"I have had Pet's Best for 7 years for 3 dogs. It is easy to file claims. I have never had a claim questioned/denied as long as the appropriate paperwork is attached to the claim. My 3 dogs have had expensive surgeries and I am SO thankful I have Pet's Best."
Scary situation made easy
I was hoping to pay my premium and never need to use the accident/ illness insurance. But, our dog possibly ingested some bad stuff. The vet and technicians all made the situation much more manageable. If they had been worried they didn’t Let on. But they were very honest with us and put us at ease.
Pets Best is the Best!
Its so easy to use and has come through for us in hard times with our fur babies!
Great work!!!
Absolutely best decision I ever made was getting this insurance! Never had any issues with submitting claims and receiving reimbursements. The claims turnaround is extremely fast.
Pets Best: Safe, Reliable and Super Responsible!!!
This is my first time with pet health insurance. I've had a great experience with PETS BEST. It's easy to upload information, they respond quickly, and in less than a week I received reimbursement for the costs associated with my pet's last visit to the vet. They're great!
Claims
We have submitted a few claims for our Rottweiler puppy over the past few months. Every time the claim was reviewed, processed and refund deposited within a week. The one time the claim center needed more information they emailed me and I sent the additional information and the claim was processed! Excellent customer service and claim processing dept!
Healthy Paws Saved My Dog's Life
I can't say enough good things about Healthy Paws. I switched to them when my pup was 3 from another insurance that was outrageously expensive. Until last summer, I never needed insurance but then my pup got very ill with Cancer and needed surgeries and treatments. I would have not have been able to afford all of it without Healthy Paws. They covered so much and literally saved my pups life. I can't believe how easy it is to submit an invoice on their app and how quick the turn around time is. I have never had to wait more than a few days and sometimes i have had the reimbursement in my account next day! Thank you Healthy Paws for saving my pup and giving me more years with her.
Insurer: Healthy Paws
By: Andrew
Parent of Harley
"When your pet is sick it is so reassuring to have a company that understands how strenuous this can be emotionally and financially and to have them reimburse you in a timely manner means a lot and relieves some of the stress. thank you "
Insurer: Pets Best
By: Mary
Pets Best is really the Best.
We've been with Pets Best for five years now on the wellness plan, and we consistently share our wonderful experience with friends. The company offers responsive support, straightforward claims processing, and clear coverage. Before choosing Pets Best, we conducted a thorough analysis, and we couldn't be happier with our decision
Insurer: Pets Best
By: Mariana