Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Claim
Claims are easy to make and response time is usually the same or the next day. Claim is resolved and paid within 10 days. The staff is very cordial and knowledgeable as well.
Horrible Experience
The worst experience I've ever had with a company. After being a 10 year loyal customer to 24PetWatch - they moved my account without my approval to Hartville who then debited my account without my approval for over $3,900, more than 6x what I had been paying. They then refused to return the full amount to me. Completely unethical.
Insurer: Hartville
By: Jean
Easy and fast reimbursement!
Thanks to Pets Best, I could quickly and easily book my dog's TPLO surgery without having to worry about being able to pay for it. I had opted for higher coverage this year and am so glad I got it. Pets Best responded quickly to my claim and reimbursed within days after receiving the medical records.
Ease and responsiveness with claims
Pets Best has been timely in their reimbursement of claims and thorough in their explanations. I am very pleased!
Insurer: Pets Best
By: Janie
Great Pet Insurance!
New to the pet insurance industry last year, I compared several companies. I chose Pets Best and could not be happier. Their claim process can easily be done on my phone and payments after my deductible are very prompt. Highly recommend!
Insurer: Pets Best
By: Lora
review of Pet's Best pet insurance
I am very disappointed in the amount of time it took to address my claim, 3 months. While not expecting my claim to reach my $250 deductible I was expecting the amount to be applied to my deductible. I will not renew my policy once my year is expired. I had much better service with Nationwide Pet insurance and only left due to the premium. Once again, you get what you pay for...
Pleasantly Surprised
I hear a lot of nightmare stories about insurance companies not accepting claims due to “previously existing conditions” so I was stressed out worrying that they wouldn’t accept my claim for investigating my dog’s urinary incontinence problem. I have previously had claims denied for UTI treatment since she’s had UTI issues in the past. I was concerned they would consider this related to that issue and deny the claim. However, they were able to see that it was a separate condition without further effort on my part and accepted my claim. I was very relieved to get the news because I have been on the fence about whether or not pet insurance is worth it. I have more confidence now, for future issues, that Pet’s Best will have my back.
Healthy Paws Per Insurance Review
I have been a part of Healthy Paws insurance for approximately four years. I’ve submitted numerous claims to them where some needed additional information and others did not. They are great at explaining why it’s being approved or what isn’t being approved and for the most part most of my claims were approved After the deductible was completed. I found them to be very responsive and they expedite the check very quickly once the claim is approved. I find them to be more than satisfactory and handling my pets insurance needs. I would recommend them and I have recommended them to others looking for pet insurance.
Pets Best saved us again.
We have used Pets Best to insure our beloved fur babies for years now. they have come through for us on more than one occasion and for more than one pet. From cancer diagnosis and treatment to illness. They have stepped up to the plate and made sure we could provide the best for our furry family.
Insurer: Pets Best
By: CANDY
Better Than Human Insurance!
Pets Best has been an excellent insurance company! We took my 2 year old dog for his yearly wellness check which included bloodwork & a vaccination. The visit came to $231.55. I filed a claim online with Pets Best, so quick & easy. They kept me in the loop via email and responded with an approval literally a day later. We got 183.33 back in a week deposited into our bank account! No hassles, no problems, very efficient and our visit ended up being only $47!!! I HIGHLY recommend Pets Best Insurance Company to anyone with a pet!