Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best ins. Rating
My claims were always handled in a very timely and satisfactory manner. I recommend them to my friends and relatives.
Easiest Claims Process Ever
Pets Best has the easiest most user friendly claims process ever. As soon as I got home from the Vet, I opened the Pets Best app and the claims button was front and center. When I clicked on it, the instructions were very clear on what was needed to file the claim and how to do it. All I had to do was snap a picture of the invoice, click submit and I was done! A few minutes later I received an email that my claim was submitted and under review. The next day I had my reimbursement! Thank you Pets Best for making claims such an easy and quick process. Vet bills get expensive fast but I have ease of mind in knowing that I'll get reimbursed quickly, a real bonus when all you want to do is worry about getting your best friend better!
Trupanion Finds any Way to Not Pay Claims
Trupanion misrepresents itself as they boast about all the reasons why their premiums are so much more expensive than others. meanwhile they deny claims for every possible reason. they use every comment written down by a vet to tie in to any possible pre existing condition. so my PERFECTLY HEALTHY CAT was denied claims because they said he was anorexic. my cat never didn’t eat. never lost weight. they said the charts read he was lethargic and stressed. which they said could relate to issues with eating disorders. so he didn’t have a condition. they just linked every symptom to as many conditions that it may be. there were over 20 conditions they wouldn’t cover because of ridiculous symptoms. sneezing was linked to possible respiratory so no respiratory tests covered. plaque of a tooth’s they said is linked to periodontal disease so no teeth related claims. the list went on and on. abdominal because of the possible eating issues. urinary because he peed outside of his box once. so no urinary test covered. Trupanion is the biggest scam that makes health insurance companies for people look reasonable. Do not give your business to these con artists. I had them for 2.5 years and they never paid a single claim.
Insurer: Trupanion
By: Thomas
Seamless and Quick
We started our cancer journey with our 4 year old lab two months ago when our vet found a mass cell tumor. We were able to get in with our specialist surgeon and oncologist the same week. Surgery was performed and chemotherapy started soon afterwards. Our insurance company Pets Best reimbursed 80% of every statement without question and in record time. We are so grateful that we feel so supported during such a stressful time. I would not hesitate to recommend Pets Best to anyone.
Satisfied customer
This is my first year with Pets Best insurance for our puppy. The insurance has responded promptly to claims, helped with questions and processed benefits timely. I've been very satisfied with the coverage and benefits at this point and hope to continue this coverage when it is time for renewal.
Insurer: Pets Best
By: Janie
New Heart Medication
We recently learned that our dog has developed a heart murmur in his old age and it will require medication for the rest of his life. Shocked by the, now monthly, and continuous cost, it was so reliving to be able to claim the medication cost and there wasn't confusion or difficulty submitting it. We are very grateful Pets Best is able to support these unexpected costs, this is why I got pet insurance!
Living his best life
My little guy was injured and the total bill was over 15,000.00. Knowing I had the insurance allowed me to make the best decision for him. The insurance pain for over 11,000.00. My little on had X-rays, mri, spinal surgery and is now able to walk and be pain free. I highly recommend Pets Best insurance
Insurer: Pets Best
By: Joanne
Pets Best Insurance
great company. help us through a very difficult time.
Very disappointed.
I will say it’s my fault for not reading the fine print. I have accidentally insurance. Pets best has always been great they’ve covered tooth fracture, obstruction surgery etc. my Doberman hurt his leg and had to get ACL surgery which is ACCIDENTAL. They did not cover the surgery. This is a common surgery for animals and you would think they would help to accommodate their customers during times as difficult as this.
Insurer: Pets Best
By: Angela