Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Pet Claim
I am very satisfied with PetsBest for the great plans that they have and for the convenient and ease of filing and receiving payment for claims. Their system is very easy to navigate, and I have been able to do all of my transactions on line.
Thier name says it all!
Best insurance company ever. My husky has several health issues and if it weren't for Pets Best i would have had to give her yo a rescue so she could get the treatments she needs. Claims process is super easy. Pets Best us very responsive and let's you know where your claim is in the process. Love this company. Thanks for helping me to be able to keep our girl right here where she belongs.
Insurer: Pets Best
By: Clydene
Excellent Company
I’ve had pet insurance companies for decades and Pets Best is the best. Easy claims process, policies offered are very good. Always answer my questions in a timely manner. No problems for years. I highly recommend them. Also, policy pricing is competitive.
Insurer: Pets Best
By: Michael
Scam Artist
S3280@aol.com I joined in October of 2022 after Anniversary premiums went up.No claims 2022 2024 till beginning of 2025.Had a 500 deductible 90% but WHENEVER yu submit a claim they dov90% of that so when yu do finally satisfy the Deductible yu end up paying over 600 and close to 700 deductibles.SCAM ARTIST.DONT TAKE THEM CUT OFF PHONE LINES DOWNSIZE STAFF DONT RESPOND TO EMAIL UNLESS YU HARRASS THEM.I COMPLETELY HAD IT WITH THEM.GOING OUT OF BUSINESS DIDNT HAD THE COURTESY TO LET ME KNOW.FOUND OUT BY CHANCE.FRUSTRATING TO SAY THE LEAST.SO I CANCELLED THEM BEFORE THEY CANCEL ME.GOOD RIDDANCE.
Insurer: ManyPets
By: Jenny
Pets Best is best for pet parents
"It is so easy and efficient to file a claim I was able to do so before I left the vet office. This is great that I can take care of my pet and square away the paperwork quickly. Parker had his 6 months check up and as a senior boy I appreciate not having to worry about vet bills. I can keep him healthy with peace of mind."
Best Pet Insurance
So thankful for Healthy Paws pet insurance! My dog needed emergency surgery for a collapsed lung. The insurance covered 90%, and we were reimbursed in less than a month. Truly amazing company, and the claims department was great! If anyone needs pet insurance, this is the one to get! Thank you, thank you!
Insurer: Healthy Paws
By: Christine
Pets best are simply the best
I’m very happy with my choice of pet insurance provider. It gives me peace of mind in case of illness or accidents. The process of submitting claims and the time and transparency of treatment are very satisfying. I would definitely recommend Pets Best to other pet owners.
PetsBest is...the Best! 7 years and counting.
I've been with PetsBest for 7 years with my little guy. So grateful we signed up for insurance, because he ended up having some health issues, and they have been with us every step of the way. Never had a single issue even with complicated claims, multiple specialists to keep track of, and multiple ER visits. Occasionally, we have a delayed claim, but they keep us informed. We have never had a claim denied. Our rates rise every year, because my little guy has serious health issues at this point and is now ten years old. But, that's expected and understandable. They have saved us tens of thousands of dollars. I'm okay with increased rates. So grateful for them and glad I chose them when I adopted my guy. The very few times I have contacted customer service, they have been quick to respond, active listeners, and immediately understood what I needed.
Insurer: Pets Best
By: Lindsey
We Really Trust Pets Best for Being Consistent and Reliable
Our dog has chronic liver enzyme issues which require daily medication (and which is 80% covered by our pets insurance). And recently, some of her other metabolic markers were off. Our vet wanted to run a battery of tests to rule out Addisons and atypical Addisons. Just as we have always experienced, Pets Best's process for submitting receipts was super straightforward and the reimbursement was equally straightforward and prompt: we are set up to receive reimbursements via direct deposit. We have had our dog for about 7 years now, and have been signed up with Pets Best for the whole time. Her premiums have gone up somewhat over the years, this is not particularly unusual as a dog gets older and needs more medical care. Still, I called in to customer service earlier this year to discuss our options to bring her premium down. The rep was very helpful - we ended up raising the yearly deductible a little bit and the premium came down by about $450! I wish other companies were as reliable and trustworthy as PetsBest. We are lifelong customers and fans.
Easy claim submission and great Customer Service
We have used Healthy Paws for over 8 years. We rescued a 7 yr old Boston and at that point NYS law allowed for senior coverage through Healthy Paws and it was so helpful. Sadly at age 11 he got prostate cancer and Healthy Paws made it so easy to submit claims and the reimbursements were so quick. I never had to worry about coverage bc it was very clear on what was and wasn't covered after the deductible. All his oncologist visits and chemo meds were all covered. And when it was time to transition him, Healthy Paws was supportive and the cost was covered under the policy. We even got a condolence card from them after George passed. Now with our second dog Ellie, she was rescued at 1 yrs old and we also got her coverage from Healthy Paws. The premium did go up as expected, year after year, however again, I had peace of mind that after the deductible, she would have coverage--she had an eye issue, two different surgeries to biopsy a growth on top of her skin and then the recent procedure was a lumpectomy, which thankfully turned out to be benign. I never had to worry about coverage. Healthy Paws was prompt and clear. I have recommended it to all the new pet owners I know. Unfortunately as noted above, HealthyPaws does not cover new seniors and so our most recent rescue was 5 years old when we got her and I was disappointed that I couldn't add her to Healthy Paws, I had to go to a competitor. I will not name names, but the first year of coverage with the other insurance carrier was terrible. It took almost 3 months for an EOB...subsequently it's gotten better but I had high expectations since I started with HEalthy Paws.
Insurer: Healthy Paws
Veterinarian: North Shore Animal League - Don and Karen Larocca Pet Wellness Center
By: Sandy