Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best Stands by their Commitment and Delivers as Promised
I have Pets Best policies for two pets. I have had to file multiple claims for one of them, as she has had a number of serious health crises. Even though some of these crises happened very close together, Pets Best has stood behind their commitment and followed through on reimbursing me for all the costs that are covered in my policy. In addition, the claim process was easy and handled in a very timely manner, with notification sent to me to assure me that they were working on my claims. Not having to stress over my claim at times when I have been highly stressed over the health of my pet has been invaluable to my own wellbeing and peace of mind. I very highly recommend Pets Best!! The service and commitment I have received has been nothing short of excellent!
Insurer: Pets Best
By: Susan
Solved my problem
Solved my problem. Clearly answered my questions. Can always reach them.
Insurer: MetLife
By: Renai Jonas
We have been with fetch for a year
We have been with fetch for a year, the customer service is fantastic. Had the pleasure of working with Karley today, she was friendly, professional and helpful. 5⭐️!!
Insurer: Fetch Canada
By: Heather Kidd
Would certainly recommend Fetch pet insurance for one's loved ones!
I spoke with Laura who advised me on what coverage to take out for my 8 week old puppy. It was such a pleasant experience from start to finish!. Laura is a lovely gentle mannered lady, at the same time very professional who was able to assist me in a very courteous and short period of time :)
Insurer: Fetch Canada
By: Cheryl Baker
Excellent service - recommend you call with any questions
Karley was very patient, kind, helpful, understanding and knowledgable. She made me feel very comfortable in signing up with Fetch for my rescue dog. Bonus points - I accidentally hung up mid conversation and she / Fetch made it very easy for me to reconnect with her.
Insurer: Fetch
By: James Raven
My experience with Spot has been…
My experience with Spot has been wonderful. Personalized attention, aimed at resolving any issues that might arise so that I can receive the refund as quickly as possible.
Insurer: Spot
By: Julieta Devis
Karley Is Awesome
Karley Is Awesome! She understood the product as well as the competitor I was shopping when looking to sign up for insurance for our new puppy. She was able to answer all my (many) questions, and made feel comfortable with my decision to become a Fetch customer.
Insurer: Fetch
By: Justin W
They are amazing
They are amazing! Such great service and so affordable. I cannot say enough about them. I am so glad that I switched over from Trupanion, Which was beyond expensive and they hardly Honored any claims that I submitted.
Insurer: Embrace
By: Career Finder, LLC
Quick response
Couldn't ask for an easier way to apply for reimbursement. Response time was timely and using direct deposit is the way to go
Insurer: Spot
By: Margi Scotti