Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I am extremely satisfied with the…
I am extremely satisfied with the service. I always receive reimbursement quickly and when I needed to contact customer service, the assistance was quick and helpful.
Insurer: MetLife
By: JUAN
App is a Mess
Let me start by saying that I have never had an issue with MetLife until recently. The app needs work. When you submit claims for more than one pet it is VERY confusing. After submitting my claim, I couldn’t determine if it submitted/submitted correctly through the app. I had to just email it which was way better for me. Also I was told that because I submitted both claims incorrectly that someone would be in touch within 24-48 hours. It took a week and a half before that happened only because I was persistent.my claims took two weeks to get paid off.
Insurer: MetLife
By: Joy Cooke
Great customer service
all of the customer service people are kind, patient and wonderfully helpful. They will even stay on the phone with you while you work out issues on line.
Insurer: MetLife
By: Bettina Marks
Do not purchase a policy with Spot
I regret going with Spot Insurance and paying upfront for a year. So far they have denied my claims, saying that it's a pre-existing condition. However, my cat was never treated for any of the issues before and the things he was treated for are in no way related to the claims I submitted. They make it impossible to get in touch with customer service to dispute a claim. Can't email or chat online - can only call. However, each time I tried to call I sat on hold for over 30 minutes before giving up. Do not go with this company. There has to be better options out there.
Insurer: Spot
By: Nikki
They were gracious
They were gracious, helped me file my claim which was approved in short order. Took much of the filing stress away . So glad my documents were in order. Awaiting my reimbursement now .
Insurer: Embrace
By: Rick Aronson
Very responsive and great coverage
Very responsive and great coverage! I literally recommend to everyone!
Insurer: Pumpkin
By: Sarah
Wouldn't be without pet insurance
Actually, it's difficult to talk to a person but I've figured out how to download information and get everything to you. The review time for claims has been very slow but now that I have a dog in chemotherapy the review and payout has been much faster, which I appreciate.
Insurer: Fetch
By: katherine Yates