Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Was very easy to fill out forms and…
Was very easy to fill out forms and very easy to communicate with all. Bonus received money very fast for my dogs surgery. Very Happy! Thank You
Insurer: Spot
By: Pam
Amanda was impressionable
Amanda was impressionable. Has a strong knowledge base of the products, and brand. I really enjoyed my experience.
Insurer: Fetch
By: Herman Lozada
I’ve had several pet insurance policies…
I’ve had several pet insurance policies over the years, and Spot is by far the best. It’s easy to submit claims, and they’re extremely fair with their acceptance of invoices. I highly recommend.
Insurer: Spot
By: Lisa C.
Great customer service
The customer service
Insurer: Sonnet
By: Defat Mihreteab Ghebre
I was on the phone with them for an…
I was on the phone with them for an hour and a half just to get my money back not a great company at all. They were rude.
Insurer: Sonnet
By: Al CrowFord
Thanks so much for your help
Thanks so much for your help. I always had the best experience dealing with Pets Best.
Insurer: Pets Best
By: Michele
Every time I have had questions about…
Every time I have had questions about claims the representatives have been helpful and patient. My claims are processed quickly and if there are any issues with a claim the communication is quick and all information is given upfront on how to resolve any issues.
Insurer: MetLife
By: customer
Prompt and Provides Quality Support
Having pet insurance has truly been a life-saver. Just knowing that I can submit my claims through Metlife for my pet's care and they handle business promptly, with great communication. I also feel that they care about the health and wellness of my pet by being responsive and prompt whenever I have to contact their customer service department for anything.
Insurer: MetLife
By: Sparkle Kemp