Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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The claims process is easy and…
The claims process is easy and straightforward through the site. Payment was turned around within a week, and customer service was super helpful with questions. They are definitely more expensive which is my only issue. When prices rose this year I had to raise my deductible to afford insurance.
Insurer: Embrace
By: customer
Super friendly!!
Super friendly!!! Answered all my questions.
Insurer: MetLife
By: Cheryl Barette
Fast and very easy to submit my claim…
Fast and very easy to submit my claim and get reimbursed. Thank you
Insurer: Spot
By: lena bhokasub
Excellent!
So far, amazing! Communication has been great and the sing up process is simple and straight forward. You know upfront what you're going to get! Additionally, submitting a claim is so easy anyone could do it. I was really worried that I'd be overwhelmed and not understand how to do anything to benefit from pet insurace but that hasn't been the case at all!
Insurer: Embrace
By: Kara Robertson
Nadine was very upbeat and a pleasure…
Nadine was very upbeat and a pleasure to do business with. Her professionalism and her knowledge were helpful and appreciated. She was willing to take whatever time I needed to understand my options. Thank you!
Insurer: Fetch Canada
By: Brenda M
I work for a veterinary practice and I…
I work for a veterinary practice and I work with many insurances and I must say this is my favorite. I have never had an issues with my claims and they are handled within a couple days. I would recommend this insurance to everyone.
Insurer: Healthy Paws
By: Chris Y.
Great pet insurance…
I've been using Healthy Paws for years and they have always been great. Easy filing, quick reimbursement, excellent overall service.
Insurer: Healthy Paws
By: Karen Reilly
Pets Best is Best
Love Pets Best. The turn-around time is very quick. Great insurance company.
Absolute worst customer service and company ever.
Absolute worst customer service and company ever. I have never left a review before but I can't with this company and want to warn everyone to never use them!!! Shop anywhere else or just put the $150 they're making you pay into a savings account for your dog/cat. You'll probably end up never using it and then just have a treat for yourself. Started paying for pet insurance for my dog as a puppy which started at $50. Today, they have upped it to $150 and I have never even used them. I have given them over $8,500 in the years I have had them and they just up your monthly payment whenever they want and if you want to pay a lower one, they only offer one choice which is, they will make you pay a higher deductible to lower your monthly so it's not really helping at all. Please please please go anywhere else to get pet insurance or again, just put it into a savings so companies like this can't screw you over.
Insurer: Trupanion
By: Kimberly
Pets Best Insurance
I have had Pets Best for 3 of my dogs, and so far, the hardest part is submitting the paperwork required. I am glad I have them because I have been able to recuperate money I otherwise would not have been able to. My vet asked about the insurance, and I will give her Pets Best information because they help owners.