Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Best customer service ever 😊
Best customer service ever 😊
Insurer: Sonnet
By: Danzz
My concerns:
My concerns: —quite expensive —why is back history submitted every time I submit a new claim? Are past files not saved? Pros —turn around time for claims is great! —having the option to submit claim by email versus SPOT website is great!
Insurer: Spot
By: Deborah Hyatt
Best thing for your pet
The app works really well. I see the vet and pay them. I get both the invoice and SOAP notes emailed to me. I submit my claim and within a few days my reimbursement is in my account. Responsive by phone and quick turnaround of my claims.
Insurer: MetLife
By: P. L.
Great company!
Easy to submit a claim. Great coverage. Excellent communication. Fast response.
Insurer: MetLife
By: Diane
Keep getting the runaround
I have submitted my first claim and I’ve had nothing but problems. I keep getting messages that the medical records need submitted and after multiple submissions from both myself and my vets, in addition to multiple calls with no resolution, I feel I need to submit this review to warn others. The online portal is difficult to use once you’ve completed your initial information and although you can reach a person in Customer Service it’s always outsourced to another country with someone who’s hard to understand. If my issue is resolved I will come back and update a positive review but as of now, it is totally negative and I would not recommend this coverage.
Insurer: ASPCA
By: CS
My dog has had a very hard year but…
My dog has had a very hard year but through it all you have been great, claims have been paid timely and your customer service has been very compassionate.
Insurer: MetLife
By: Julie Persing
Easy to use the app and submit claims
Easy to use the app and submit claims. They take care of everything except when SOAP notes are needed but only need to forward email to vet office. Easy process. Very satisfied so far!
Insurer: MetLife
By: customer
It was super easy to submit the claims
It was super easy to submit the claims. I am very happy with the responses.
Insurer: Embrace
By: Jennifer
This has got to be the easiest way to protect my dog.
This has got to be the easiest way to protect my dog. I recently switched companies because of a huge price increase with the plan I had. I was very nervous about picking a new company. I have had the easiest transition. When I had questions to set up my account the customer service was extremely helpful. And now all I do is complete a claim and within days I have emails confirming they are working on it and just as quickly I have my reimbursement deposited into my account. I couldn’t be more satisfied.
Insurer: MetLife
By: customer Gina
Awesome experience with MetLife Pet Insurance
MetLife promptly responded to my claims, getting me reimbursed with no pushback or red tape. Filing was smooth and painless. Thank you MetLife!
Insurer: MetLife
By: Valerie