Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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That you are being heard & unstood.
5* I felt that he listened to my problem. After answering the question he checked with me if there was anything else he could do.
Insurer: Sonnet
By: Marolyn McGinty
Unprofessional and inhumane Customer Service
MetLife Pet Insurance has been one of the most unprofessional companies I’ve ever dealt with. There’s no higher-level customer service available — when you ask to escalate, you’re given false promises about someone calling you back, but no one ever follows through. I’ve submitted multiple claims in the exact same format, and instead of processing them consistently, they simply close them without any explanation. Every time I try to fix the issue, I end up spending hours on the phone only to be talked down to or treated like I don’t know what I’m talking about. It’s amazing how quickly MetLife can deduct the premium from your account, but when you actually need support or reimbursement, they completely disappear. Every department I’ve dealt with — even the so-called “fraud and ethics” department — has been unhelpful and dismissive. MetLife Pet Insurance has shown me nothing but shady, unethical behavior. Save yourself the stress and look elsewhere for a company that actually values its customers.
Insurer: MetLife
By: Merredith Diodati
Healthy Paws has been amazing this past…
Healthy Paws has been amazing this past year with my 6 year old female pit bull. She got a soft tissue injury at the beginning of the year. They were great on paying for all the testing and treatments. We did laser therapy and hydro therapy for her and I eventually purchased some items for me to do at home. This was to save money and time. HP reimbursed us for everything. We are still doing treatments 6 months later but now at home. She also recently was found to have mass tumors that needed to be removed in October and that was also covered with no issues. Healthy Paws makes it easy to submit claims and I rarely have issues with getting reimbursed. I would not have been able to afford all of these treatments if I did not have insurance for my dog.
Insurer: Healthy Paws
By: Aimee Gonzalez
Healthy Paws has been very responsive…
Healthy Paws has been very responsive to our claims.
Insurer: Healthy Paws
By: Linda Garrett
I an able to speak with people about an…
I an able to speak with people about an issue or concern I may have. The staff is kind and respectful.
Insurer: MetLife
By: customer
Bad customer service
it couldn’t change the date of payment which was not shown anywhere , through the terms of condition or in the page .and every time I call them I need to wait almost 1 hr to get someone on call .
Insurer: Sonnet
By: batuhan yener
Fast and professional response
Fast and professional response, quick payments. Thank you!
Insurer: MetLife
By: Marina Galitsky
Excellent Coverage and Customer Service
Easy to submit claims - quick turnaround with review/payment and when I have a question, MetLife is responsive and helpful answering my needs.
Insurer: MetLife
By: Linda
CONSTANT SENDING OF SAME PAPER WORK
The app is easy use. However every time I file a claim they say they need all paper work for my dog called the S.O.A.P. I have sent it numerous times via email and the app but keep getting my claims delayed by weeks or months because they say they do not have all her paper work when they do!!! It can be frustrating and annoying every time I file a claim have to explain they have all the paper work and then waiting months to finally get reimbursed after several back and forth emails. It's like nothing is saved in my file??? I Cant understand the issue.
Insurer: Embrace
By: Matthew Jones
Justin and Alexia were very helpful in…
Justin and Alexia were very helpful in explaining all the options for my new puppy
Insurer: Fetch
By: Steve Levinson