Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Quick Claims process
We were pleasantly surprised that Pumpkin processed the claims on our dog so quickly. Thanks Pumpkin for the piece of mind you provide for our furry companion.
Insurer: Pumpkin
By: Richard
Honorable Claims Process
I always appreciate Pets Best's efficient and easy claims process and responsiveness. My claims are always honored as detailed in my insurance plan and I never have issues or receive pushback. I am very happy with Pets Best
Easy to be reimbursed on claims
Pets best have the best price for premiums. The service is easy to reach and very helpful. Claims are processed quickly and fairly.
Insurer: Pets Best
By: Deborah
Excellent Service
Prompt attentive responses to claims, I have used other pet insurance services and Pets Plus Us is by far superior. Thank you,
Insurer: Pets Plus Us
By: Irka
Pets Best Truly Lives Up to Its Name!
I’m beyond impressed with Pets Best Insurance! The claims process was the fastest it’s ever been for me — incredibly smooth and efficient. They were very prompt in processing and returning the reimbursement. Everything was handled so quickly and professionally. Truly the best experience I’ve had with any insurance company!
Canine Lymphoma
I signed up for pet insurance on a whim a few years back after a nail clipping incident that led me to a deep internet dive about nail conditions that my dog may develop. I thought I would need the insurance for this condition (that he never ended up getting thank god) or for an emergency, never imagining that we would receive the awful diagnosis of canine cancer. Because of Pets Best we were able to pursue the most effective treatment without second thought, knowing that the costs would not bankrupt us, and now our sweet Rottweiler is in remission. Filing a claim is easy and reimbursement is generally quick. If there is ever a delay, then it is communicated. I wholeheartedly recommend Pets Best!
Insurer: Pets Best
By: JoVanna
My great experience with Healty Paws
I got Healthy Paw insurance since I got my dog Vinny. It was in 2014. I am really happy that I made this choice. Was never disappointed. I submitted a lot of claims and all of them were processed quickly and efficiently. I am very grateful to everyone who works at this company for their hard work. Honestly, I don't know what I would have done if I did not have Healthy Paws insurance. I have recommended and continue to recommend this insurance to all pet owners.
Insurer: Healthy Paws
By: Irene Grodskaya
Glad I have Pumpkin Insurance
The guidance and ease of processing my dog’s first claim, the friendliness and knowledge of phone assistants, the excellent communication, and the amount of covered expenses were all very much appreciated. Top notch.
Insurer: Pumpkin
By: Rae
Quick and responsive to my claim!
Quick and responsive to my claim!
Insurer: MetLife
By: Adamantine Energy
I just wrote a five star review a week…
I just wrote a five star review a week ago, as I have had very good service with Embrace, up until now. My dog had surgery, claim was submitted, three submissions of medical records (all to same email address) later, they did a review. Three masses were removed, surgery was done due to one of the masses containing cancerous cells. Two were non-cancerous, but we did not do a needle biopsy on those so did now know that until the pathologist told us so. Mass removal, none of it covered, even though we knew at least one was potentially cancerous, none of the pathology was covered, even though we had to make sure they got it all, and none of the anesthesia was covered. Are they supposed to do surgery without anesthesia? If they had bothered to really read the notes sent by the vet, they would know all of this. Oh and the $250 deposit that I put down prior to the surgery was closed, but I was told it would be reopened when the surgery was completed, so that is DENIED too. So my $1,700 bill became a $910.38 bill and somehow, even though my plan is 90% covered became a reimbursement of $458.79. Must be the new math. They way I see it, my 1795.96 claim, plus the $250 deposit should have been a $2,045.96, They should cover anesthesia, since we knew one was for sure cancerous, they should cover some of the pathology to determine we got it all and they should cover the removal of one mass. Even if they only cover 1/3 of those charges since two were non-cancerous, that would be an additional $295.19, add the $250 deposit to the $910.38 they say is covered totals $1,455.57. My plan is 90%, so that would be $1,310.01 covered, not $458.79. It is really simple math, and if you read the vet notes, it is all there for them to see. Be cautious with this company. They were really good until they just stuck the knife in, big time.
Insurer: Embrace
By: Betsey Woods