Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Professional experiences …
Met Life has always handled our claims professionally over the past 4+ years. I've recommended this insurance to multiple friends and family members that have pets of their own
Insurer: MetLife
By: customer
Amanda went above and beyond to answer…
Amanda went above and beyond to answer a question I had and even helped me finish the submission form. Had such great customer service my friend who i was with decided to also buy a policy swell.
Insurer: Fetch
By: danisha Sellers
Simple to Understand Coverage
The MetLife policy we have for our new puppy has provided excellent coverage during her first 1.5 years. We knew that there would be many routine vaccines and new puppy mishaps, and having the ability to choose 90% coverage and include wellness was such a great value. Other companies coverage and limitations vary by condition, but the Metlife policy is so straight forward with no headaches trying to understand what is covered or why it was not. An area for improvement would be in the processing of claims and properly reviewing all pages of the documents submitted. Sometimes claims have taken extra long. In the end, phone customer service is always pleasant and helpful and once the claims are properly reviewed, I've had no issues. I'm impressed by the simplicity of the coverage compared to other companies I've used in the past.
Insurer: MetLife
By: DMN
My representative was great!
My representative was great and understanding and helped quickly explain and resolve my question/issue.
Insurer: MetLife
By: -year customer
Good Premiums/Excellent Claim Process
MetLife is extremely easy to work with. Submitting a claim is a breeze! Rates are very competitive. I have told many pet owners of our positive experience.
Insurer: MetLife
By: Bill
I would highly recommend Metlife
I would highly recommend Metlife for pet insurance. This is the best pet insurance out there. Friendly caring and very knowledgeable staff. Very easy to place a claim if necessary. Helpful newsletters.
Insurer: MetLife
By: Jerseygirl
Absolutely recommend!
MetLife is great to work with. The claim process is straightforward and their customer service is top notch.
Insurer: MetLife
By: Kate Conte
Metlife app and website...
I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.
Insurer: MetLife
By: Amy