Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Great experience
Always very kind and solves my problems.
Insurer: MetLife
By: Patricia Whalley
Great insurance
I am grateful for having pet insurance for my pets. Really helps ease my worry about getting care for my pets whenever needed because I know they have insurance. Their return sometimes takes a few more days depending on what is submitted but it always comes back with an explanation of benefits that I appreciate. Definitely recommend this insurance to family and friends.
Insurer: MetLife
By: Betsy S
Fast processing time
Fast processing time! Clear and concise feedback on the claim and reimbursement details.
Insurer: MetLife
By: Bora
Healthy Paws was incredible!
Healthy Paws was incredible in helping with Ally's treatment. I was hesitant in opting for TTA surgery after trying several conservative steps (rest, NSAIDs, and a brace) but ultimately it was necessary. Healthy Paws covered a huge portion of the surgery and checked in to make sure Ally was doing well. I can't say enough great things about their support!
Insurer: Healthy Paws
By: Susan Dunn
The coverage is great, but claim order and customer service need work.
I love the coverage, and generally I love having met life however the way claims are completed, the order in which things are done, and the absolute monstrosity I ran into a month or so ago when attempting to rectify an issue that happened on MetLife’s end from how it was explained to me, was extremely frustrating and if it continues I will consider another company.
Insurer: MetLife
By: customer
Great, first time experience
The girl that helped me fill out the claim form was so helpful and patient. I expected the claim to be denied, but was so surprised when it went through so quickly. in the beginning I was skeptical about getting my dog health insurance but now I’m glad that I did.
Insurer: Spot
By: Josh Blatchford
Amanda is the best
When I originally spoke with Amanda about insurance for my dog I knew Fetch pet insurance was right for me.She was so helpful and answered any questions I had and made me feel totally comfortable choosing Fetch.She is the best and a real asset for your company. I didn’t feel the need to call any other providers for information after speaking with her.Thank You Amanda!
Insurer: Fetch
By: Dorothy Erli
We have had MetLife pet life insurance for our two Doodles
We have had MetLife pet insurance for our two doodles for the last three years. One of our doodles, Harley, is getting up there in age (arent’t we all?) and has had more vet visits than we or he would have liked. There are two pieces of really great news: (1) Harley is almost 15 1/2 years old and is doing great; and (2) MetLife pet insurance has been amazing, including phenomenal customer service. We very much appreciate it . . . and so does Harley.
Insurer: MetLife
By: AMS
Easy claims submission
Easy claims submission, prompt reimbursement
Insurer: MetLife
By: customer
There is such a burden
There is such a burden! Time limits, SOPs, etc. My vet is very slow to finish charting and SOPs, so it’s a challenge for me to get things in on time. Then the requests for information is ridiculous. For example, I submitted the order for her monthly flea/tick/heartworm prescription and her eyedrops. I used the vet pharmacy and the paperwork showed that but I still received requests for more information. Ridiculous and burdensome at a time such as this. Also, the app is finicky and glitchy and not really that user friendly but you don’t miss a beat trying to sell me something.
Insurer: MetLife
By: Jaretta