Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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It was difficult to find the starting…
It was difficult to find the starting point for my questions initially. I had to go through an email link instead of from the home page.
Insurer: MetLife
By: KATHERINE DYSON
Great nurse advice line for your pet
Great nurse advice line for your pet. Reimbursements fast and easy. No surprises.
Insurer: Spot
By: Heather Duke
Nothing worked or connected
Nothing worked or connected. I emailed customer support and heard nothing back.
Insurer: Embrace
By: V in DC
Efficient service
It's simple to submit a claim. We receive emails with updates with the progress of our claim. Claims are settled within the month.
Insurer: MetLife
By: DG
Quick claims service
Quick claims service! My dog has to eat prescription dog food, which is very expensive. It helps that MetLife pet gives me my claims reimbursements within 10 business days. That way I can pay off my credit card bill for the dog food!
Insurer: MetLife
By: Sasha’s Mom
I've used Embrace for 6 years
I've used Embrace for 6 years! Embrace continues to provide exceptional insurance coverage for my two pets. The reimbursement process is easy and quick. I highly recommend and appreciate their customer service.
Insurer: Embrace
By: FJ
Not always reliable
At times they are great, but they also don't follow-up when they tell you they will. I had a situation, and I was told it would take a few days for her to get back to me. It has been about two weeks, and I still never heard back from her, and they denied my claim anyway.
Insurer: MetLife
By: Brenda
Quick and just a great experience.
Quick and just a great experience.
Insurer: MetLife
By: Debra
Great Insurance but Software is below par
Embrace has been fantastic in their coverage of our 2 Golden Doodles and our newest member of the clan, a 4 month old Tortoise Shell kitten. My only criticism of Embrace is their Web Site. The software seems to hang up and not submit the claim at times. Perhaps a software upgrade would be a great idea?
Insurer: Embrace
By: Joel Martin