Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great customer service,quick return.
Great customer service,quick return.
Insurer: MetLife
By: Bob Cembor
No response or pay, to the vet on Tuesday October 28th…
Went to the vet on Tuesday October 28th and submitted the paperwork later that day, I called Wednesday to see what is going on. I was told I would have my money in 15 minutes. I do understand that sometime it may take a little longer the first time but I have heard anything but these survey. I should get paid just as quick and as many time as I received surveys. I have not heard anything, if I need to summit more information or anything. I am very disappointed with this process. Maryann
Insurer: Pumpkin
By: MaryAnn Tittle
Very happy with service and responsiveness. Quick turnaround on the reimbursement also
Very happy with service and responsive
Insurer: MetLife
By: Cindy
Healthy Paws Pet Insurance does a great job responding to claims
Healthy Paws Pet Insurance does a great job responding to claims. The claims submission process is user-friendly and Healthy Paws responds very quickly. I enthusiastically recommend Healthy Paws to anyone looking for pet health insurance!
Insurer: Healthy Paws
By: Eddie Konczal
Quick and easy to use.
Spot pet insurance is quick and easy to use. They process all claims immediately. They also answer emails with clear info and again, rapidly. No complaints, ever. It's why they are rated #1 for pet insurance!
Insurer: Spot
By: PJ in Maine
Pumpkin insurance is wonderful
Pumpkin insurance is wonderful! Their customer service is very quick to answer and professional and knowledgeable. They always pay my claims quickly and I haven't had any problems with that. Highly recommend!
Insurer: Pumpkin
By: CAROL ANN
6 years strong
We have had embrace for 6 years now for my Frenchie. In general I am quite satisfied with them. Have had a couple issues over the years, but always willing and able to help fix things when I call. It certainly does give me peace of mind as he gets older.
Insurer: Embrace
By: customer
Spot makes pet insurance easy to…
Spot makes pet insurance easy to understand, and that’s not something I can say about many other companies. I signed up online in minutes, got a multi-pet discount for my two cats, and I like that routine checkups are covered too. Customer service has been responsive every time I’ve had a question. It really feels like they put pets and owners first. Best decision I’ve made for my pets’ health and my wallet.
Insurer: Spot
By: Hanna
MetLife Insurance Company
MetLife Pet Insurance is definitely a great pet insurance. They are very professional and efficient and handle all claims in a timely manner.
Insurer: MetLife
By: customer