Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met Life insurance has exceeded our…
Met Life insurance has exceeded our expectations and helped keep our dog healthy and happy. The response time when sending in a claim is fast and efficient. I strongly recommend Met Life for all pet owners!
Insurer: MetLife
By: customer
Always helpful and quick to get our…
Always helpful and quick to get our needs taken care of
Insurer: MetLife
By: Mark
Always a good experience
Representatives have always been excellent and extremely polite and respectful- have never had a bad experience dealing with Met Life Pet
Insurer: MetLife
By: customer
Customer service was very unhelpful
Customer service was very unhelpful
Insurer: Spot
By: Abbey Gleichenhaus
Excellent, Fast and Nice!
Excellent, fast and nice! Answered questions, returned call with information, prompt payment.
Insurer: Spot
By: customer
Kind Assistance
For financial reasons I needed to cancel my insurance after not using it for years. The customer service rep offered me an extremely reasonable accident insurance change for my sweet cat. Thank you!
Insurer: Embrace
By: S.A.
Disappointed-confusing and costly
I signed up a year ago because I liked the flexibility of customizing my own plan which most other providers don’t offer. Positives: customer service is excellent, very helpful, friendly, knowledgeable; website for filing claims is easy to use once you become familiar with it. Negatives: long learning curve and no training of how to use the website and provide an overview. My biggest complaint is the lack of clarity from the agents while choosing my coverage. It was my understanding that adding a wellness plan would cover all exams and medications, so I waived that coverage from the accident and illness plan. Turns out I was wrong. My advice would be to take great care when discussing coverage with their agents, particularly if this is your first time buying pet insurance. It can be very confusing. In the end, my analysis of the cost of the insurance versus what my OOP would have been without it was that I would have saved a few hundred dollars without it, even with one of my cats becoming sick with pancreatitis requiring lots of tests, meds, and prescription food. So, while my experience was positive on some points, I would recommend taking a chance on your pets’ health and pay the professionals for their service if they get ill, rather than throwing money at a third party that may not cover your costs.
Insurer: Embrace
By: Ruth Tarbell
All's well that ends well!
A couple of years ago our young pup was diagnosed with an Autoimmune disease. Thank to Pet's Best we have been able to do the diagnostic testing required to figure everything out to make her as healthy as we can. Our last claim was for a blood test to let us know if her body was now able to absorb certain nutrients at last, and it is! Thank you so much for all your help as we waded through this unknown process, with lots of help from Pet's Best. Responses have been in a timely manner or communication was made to explain any delays. I highly recommend this company!
Amazing 👏🏼 fast and friendly
Amazing 👏🏼 fast and friendly. Highly recommend
Insurer: MetLife
By: Guillermo
excellent and prompt service
Easy claims process, excellent customer service and quick payments. Claim was processed and paid in 2 days.
Insurer: MetLife
By: EAH