Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Good customer service and fast processing
MetLife processes claim fast and customer service is good.
Insurer: MetLife
By: Cindy Hainley
Great customer service
Easy to get in touch with for any questions, Refunds don’t take too long.
Insurer: MetLife
By: Susan
The app is so easy to use
The app is so easy to use. I like being notified of where we are at in the process. The EOB is very helpful.
Insurer: MetLife
By: Rebecca
This is the best pet insurance
This is the best pet insurance. It is so easy to upload a claim. They are very responsive and reimburse you quickly. I am so happy to have this insurance for my dog.
Insurer: MetLife
By: no name
Slow claims payment, kind staff
Employees always very respectful and kind. Helpful and pleasant to deal with. Claims payment, however, is somewhat slow often times taking one to two weeks to pay. App is easy to use and simple to file claims and associated medical records.
Insurer: Spot
By: Lanette
Nadine was fantastic with a smile in her voice.
Nadine was so helpful and answered all my questions. She explained we would get emails hjat would help if we have a claim.
Insurer: Fetch
By: Sandi Wight
They have given me 5 STAR service
They have given me 5 STAR service
Insurer: MetLife
By: Kathleen
I love MetLife Pet and will never be…
I love MetLife Pet and will never be without them again. All three of my cats have had medical emergencies that I have had to use them for. They are wonderful to deal with and they reimburse in a timely manner. Thank you MetLife Pet. We love you. 😻💕😸
Insurer: MetLife
By: Clover, Tildie, and Addie
Quick responses to emails and claims.
Quick responses to emails and claims.
Insurer: MetLife
By: Boni S.
When I signed up they requested my dogs…
When I signed up they requested my dogs history needless to say didn’t know they hadn’t received it until I needed to use their insurance and are unreasonably denying to pay for a lump deemed nothing to worry about from two vets, so now will not cover bumps or cancer this is how they get out of coverage. Very unhappy . Beware
Insurer: Embrace
By: Diane Schmidt