Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I appreciated that kindness
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
Insurer: Trupanion
By: Rebecca
Love Trupanion
Love Trupanion you are the best, I'm always talk with all the people who care about their dogs about how wonderful Trupanion is, you help me a lot through all the illness of my baby (cancer) not only financially but emotionally every time I'm call your agents always have a nice an positive attitude and I'm feel I'm not along on this war, I'm only have a big gratitude for all you do for me and my baby, for the bottom of my heart thank you , thank you, Trupanion you are the best pet insurance then a dog owner can have
Insurer: Trupanion
By: Elizabeth
If it reimbursed for exams that would be better
I would like the policy much better if it reimbursed for exams. Here's the conundrum: an exam is absolutely necessary because how else would the illness or injury be known how to be treated without the exam. I'm not talking about yearly wellness exams, but exams when there is a problem. That kind of exam is how the Vet figures out how to treat the problem and it is crucial and is not elective. Please consider changing your policy to include critical exams. There are other insurances that pay for ALL exams, including annuals. I feel you are saving money at the expense of me and my pet. I also feel it is immoral to profit off of illness. I would like a response.
Insurer: Trupanion
By: Dana
Patrick was very helpful and information
Patrick was very helpful and information - so happy to learn I didn't have another deductible on upcoming knee surgery - it's great that u employ animal lovers as they understand the stress of an injured pet and really do facilitate a prompt financial resolution.
Insurer: Trupanion
By: Pamela
Please note that all call centre representatives have been great.
Please note that all call centre representatives have been great. My issues have arisen because of billing discrepancies and issues with invoices and deductibles charges. Each and every time I've visited the vet there have been issues with billings and it has taken an inordinate amount of time to resolve - at one point, waiting for over 45 minutes after my poor Cat had just had an enema. Horrible experience. I was incorrectly charged twice for a deductible after having been told by Trupanion that there was “no connection” to my pet's symptoms and reason for treatment. This was simply not true, and was evidenced by the veterinarian's notes. It has only somewhat been resolved and I now worry that this is a precedent that will be set for ALL future treatments for my pet. Very frustrating overall, and it has very negatively affected my willingness to recommend Trupanion to friends and family. I would be pleased to discuss further if there is interest. Haley Simons (780)991-2007 haleysimons@yahoo.com
Insurer: Trupanion Canada
By: Haley
I would like the policy much better if it reimbursed for exams.
I would like the policy much better if it reimbursed for exams. Here’s the conundrum: an exam is absolutely necessary because how else would the illness or injury be known how to be treated without the exam. I’m not talking about yearly wellness exams, but exams when there is a problem. That kind of exam is how the Vet figures out how to treat the problem and it is crucial and is not elective. Please consider changing your policy to include critical exams. There are other insurances that pay for ALL exams, including annuals. I feel you are saving money at the expense of me and my pet. I also feel it is immoral to profit off of illness. I would like a response.
Insurer: Trupanion
By: Dana
Jodi was helpful and she did what she was able to accomplish.
Jodi was helpful and she did what she was able to accomplish. On your website/porthole, if one has multiple policies, there is nowhere to type in another policy number to switch back and forth. VERY FRUSTRATING
Insurer: Trupanion
By: Rick
I called with questions regarding a recent Cancer diagnosis for one of my dogs.
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
Insurer: Trupanion
By: Rebecca
Surprised and satisfied!
I have 4 dogs of my own insured with nationwide. I foster for Adopt a Boxer rescue and recently made claims for one of my boxers. I found the process easy and quick. I recommended Nationwide to all my friends in rescue and adopters.
Insurer: Nationwide
By: Loretta
Thankful to have insurance
Very quick claim turnaround and no issues yet with coverage. I'm glad I made the decision to get coverage for my fur-baby.
Insurer: Nationwide
By: Lynn