Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pets best is garbage when it comes to handling claims in a timely fashion.
Pets best makes it sound like they handle claims quick and easy with little hassle. That is far from the case, I have been waiting two weeks, and there has been absolutely no progress made. They almost act incompetent to stall out the process as long as possible. If they need info, they don’t contact you. They just wait until eventually you call to see about the progress of the claim. I literally had to hound them, I’m talking at least 5 phone calls cuz they kept saying they didn’t receive a fax. They come up with one bs story after another. My advice would be to use ASPCA for insurance. They don’t cover as much but they don’t jerk around and handle their business appropriately.
Insurer: Pets Best
By: Ryan
I have referred many people to Trupanion.
I have referred many people to Trupanion. I think you are wonderful and the coverage and customer service is great
Insurer: Trupanion Canada
By: Jan
Easy to send claims and incredibly helpful staff
Easy to send claims and incredibly helpful staff
Insurer: Trupanion
By: Heather
Always have been happy
Always have been happy with how quick I receive my money and plus you let me know you have the claim and that your working on it
Insurer: Trupanion Canada
By: Alison
My claims are stalled right now
My claims are stalled right now and no resolution in a week. No communication from adjuster
Insurer: Trupanion Canada
By: Tammy
Provide wonderful insurance coverage.
Provide wonderful insurance coverage. Fast returns when a claim is sent through Trupanion Express.
Insurer: Trupanion
By: Brittany
I genuinely appreciate the Trupanion program!
I genuinely appreciate the Trupanion program! My puppy had a tooth infection requiring dental surgery within 2 months of adopting him which was definitely an unexpected cost right off the start in addition to all the other start up pet fees and vet visits. It was a true relief that Trupanion assisted with the cost of his tooth correction. Thank you kindly!
Insurer: Trupanion Canada
By: Katreena
We have three pugs and they all have a Trupanion policy.
We have three pugs and they all have a Trupanion policy. Trupanion has been awesome for us, always the best customer service and coverage! Exceptional company.
Insurer: Trupanion Canada
By: Debbie
Quickly resolved
First experience using my insurance and it was pretty painless. Initially, it did get a little confusing because they placed the claim under the wrong pet but it was quickly resolved.
Insurer: Trupanion Canada
By: Darcy
I still am waiting for news of my reimbursement
I still am waiting for news of my reimbursement
Insurer: Trupanion Canada
By: Joe