Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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We have so many health issues with our pet.
We have so many health issues with our pet. Without the insurance we may have had to make some very hard sacrifices. We truly appreciate how great Trupanion is when it comes to helping our fur baby.
Insurer: Trupanion Canada
By: Vanessa
In the past we've had great experiences with Trupanion.
In the past, we've had great experiences with Trupanion. We've recommended you to SO many other pet owners. Unfortunately, things have been very different recently. Everyone we've spoken with has been extremely kind, understanding, and professional... however, we've been waiting weeks and weeks for a resolution to a simple issue, filled with empty promises, miscommunications, mistakes, etc. We're constantly told it will be fixed within a few days, but weeks go by. I was promised calls from Ashley, Christina, Louise, and also a manager. I was told I'd hear back either over the weekend or by the beginning of the week (at the latest). I still haven't heard from any of the 4 people. We were also told verbally that our appeals had been overturned (in our favor), only to have another issue the next day when we received emails saying they were denied. Meanwhile, we have charges on our credit card that we should have been reimbursed for months ago. Everyone is very nice - and I have to give credit for that. But the actual execution of handling the issues just seems to be filled with miscommunication between various Trupanion employees, followed by promises and resolutions and phone calls that all haven't happened. Really hoping this changes, as we've never had this type of issue with Trupanion until recently.
Insurer: Trupanion
By: Matt
Trupanion has always been great to me
Trupanion has always been great to me with and my pet and are very quick to pay my pets bill.
Insurer: Trupanion
By: Debra
Trupanion is very quick to respond to claims.
Trupanion is very quick to respond to claims. They explain what is and is not covered, what will go towards your deductible if you have one and reimburse very quickly, either electronically or by check - your choice. I have and will continue to recommend Trupanion to my friends.
Insurer: Trupanion
By: Cindy
Because my claims have always been sorted very promptly
Because my claims have always been sorted very promptly
Insurer: Trupanion Canada
By: Donna
Good reimbursement
Good reimbursement of serious and expensive medical care with no lifetime limits -however not enough procedures are reimbursed and this time the turn around period was very long
Insurer: Trupanion
By: Teresa
The submission process is quick and easy
The submission process is quick and easy and the claims are processed fast as well
Insurer: Trupanion
By: Francesca
Process claims quickly and provide the documentation why or why not covered
Process claims quickly and provide the documentation why or why not covered
Insurer: Trupanion
By: Sue