Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,617 total


May 08, 2018

OMG! This is the best insurance! It covered way more than I ever expected, almost 100%. Nationwide is awesome!

OMG! This is the best insurance! It covered way more than I ever expected, almost 100%. Nationwide is awesome!

Insurer: Nationwide

By: Vicki

Useful
May 08, 2018

Easy, stress free experience

I turned in a claim for a visit to the Vet where my dog was diagnosed with a UTI. My bill was processed within 1 week. No issues, no surprises. Perfect. I wish all insurance companies worked this way!

Insurer: Embrace

By: Jennifer

Useful
May 08, 2018

This company is AWESOME

The claim process is very simple to complete. The payment process is fast. They break down in detail why or why not the charge is deductible. I will refer this company to everyone I know who has pets.

Insurer: Pets Best

By: ALICIA

Useful
May 08, 2018

Really appreciate how easy it is to file a claim

We were hesitant to buy pet insurance not knowing how hard it would be to file a claim -- and have it approved. We are happy to say that after filing our first claim we are very pleased with the service and glad we decided to purchase insurance for our beloved Benson.

Insurer: Embrace

By: Cheryl

Useful
May 08, 2018

Easy, convenient and love direct deposit option

Love the ability to submit claims online and direct deposit option.

Insurer: Nationwide

By: Terry

Useful
May 08, 2018

We have so many health issues with our pet.

We have so many health issues with our pet. Without the insurance we may have had to make some very hard sacrifices. We truly appreciate how great Trupanion is when it comes to helping our fur baby.

Insurer: Trupanion Canada

By: Vanessa

Useful
May 08, 2018

In the past we've had great experiences with Trupanion.

In the past, we've had great experiences with Trupanion. We've recommended you to SO many other pet owners. Unfortunately, things have been very different recently. Everyone we've spoken with has been extremely kind, understanding, and professional... however, we've been waiting weeks and weeks for a resolution to a simple issue, filled with empty promises, miscommunications, mistakes, etc. We're constantly told it will be fixed within a few days, but weeks go by. I was promised calls from Ashley, Christina, Louise, and also a manager. I was told I'd hear back either over the weekend or by the beginning of the week (at the latest). I still haven't heard from any of the 4 people. We were also told verbally that our appeals had been overturned (in our favor), only to have another issue the next day when we received emails saying they were denied. Meanwhile, we have charges on our credit card that we should have been reimbursed for months ago. Everyone is very nice - and I have to give credit for that. But the actual execution of handling the issues just seems to be filled with miscommunication between various Trupanion employees, followed by promises and resolutions and phone calls that all haven't happened. Really hoping this changes, as we've never had this type of issue with Trupanion until recently.

Insurer: Trupanion

By: Matt

Useful
May 08, 2018

Trupanion has always been great to me

Trupanion has always been great to me with and my pet and are very quick to pay my pets bill.

Insurer: Trupanion

By: Debra

Useful
May 08, 2018

Trupanion is very quick to respond to claims.

Trupanion is very quick to respond to claims. They explain what is and is not covered, what will go towards your deductible if you have one and reimburse very quickly, either electronically or by check - your choice. I have and will continue to recommend Trupanion to my friends.

Insurer: Trupanion

By: Cindy

Useful
May 08, 2018

Because my claims have always been sorted very promptly

Because my claims have always been sorted very promptly

Insurer: Trupanion Canada

By: Donna

Useful

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