Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent customer service and medial review and value!
I'm so relieved and always happy to have coverage for my dogs with Nationwide. Each experience with them over the past few years has been standout, from the exceptional and clear and easy to navigate website to their unsurpassed Customer Service. The cost of my policy is well worth it for such comprehensive coverage and reimbursement. I wish my OWN health care were half as good!
Insurer: Nationwide
By: Danielle
Making a claim and getting it approved can be a hassle
Making a claim is a hassle because I can’t do it on my phone or tablet I have to use my computer. I had a claim denied because I was missing a document the representative I spoke to on the phone was very nice and helpful. Next time I had a similar claim I included all the documents but it was denied again. I have not found time to call yet to disputed.
Insurer: Nationwide
By: Heather
I'm convinced everyone would benefit from carrying coverage for all their pets for the life of the pet.
The only draw back with Nationwide is how long it takes them from date of application to date insured and how long it takes to pay claims. I hear other carriers are much faster at paying claims.
Insurer: Nationwide
By: Darlene
too long, poor commuication
Claims took a very long time to process. Some communication was online and some via mail. Had to call several times to find out more info was needed for me (weeks after intially sending info) and that I would get a letter that told me this. If claims are submitted online and you can check on the status, then communication should be able to occur here- not by a letter for one thing, and email for another, check the website for another. These claim statuses online also did not reflect what part of the process they were in -reviewed, complete, pending, etc, without explanation of what was actually happening as indicated. You send the claim by email to one email, then follow up info/history/records are to be sent to a different email which is not mentioned on the site. Took months to be reimbursed. Then got several letters that mentioned preconditions (of eye inflection, inflammation that was not present when I adopted the cat), and each one said something slightly different but essentially the same. Overall, not sure if it is worth it and am disappointed with the difficulty and lack of clarity it took to navigate the process.
Insurer: Nationwide
By: muriel
Quick and easy
I’m glad that I have this pet insurance my dog went to the pet resort and when I picked him up he had a weird sore on his foot. I brought him to the Vet and he had to have it removed it was some sort of weird thing that just showed up. Claim was paid within 2 weeks
Insurer: Nationwide
By: Karen
Every time I interact with Trupanion I have a wonderful experience.
Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!
Insurer: Trupanion
By: Michelle
Everyone is very helpful.
Everyone is very helpful. Trupanion had been wonderful in settling claims. Everything is explained well.
Insurer: Trupanion
By: Judy
Claim process is great
For the most part, the claim process is great, but when a vet tech accidentally puts a note in the wrong place or words it correctly, it kicks out claims. If I send in an explanation, It's ignored. Also, some doctors think its a great idea to give several guesses as to what the condition could be an once those trigger words are read by the review, the claim is kicked out. I've had claims where the doctor says their going to rule out condition A, B and C and because It's mentioned in the claim, and my dog had B... bam... my claim is denied. I send in an explanation and It's "overlooked."
Insurer: Trupanion
By: Cathy