Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claim Process is Long and Challenging
I rescued our dog back in February and purchased major medical pet insurance at the recommendation of friends. Very thankful we did, as our rescue has had quite a few challenges. I have 8 claims in, totaling approx $5k, going back to March. Only 3 of the claims have been "closed", with the largest of them being mostly denied due to how they categorized it (in direct contradiction of the vet). To even get these 3 reviewed, I have had to call 7-10 times and many of those times was told I needed to provide additional information - all sent to different email addresses - none of which was asked of me until I called to ask on the status. I did receive those same requests via mail 7-10 days after I called. And, of course, these all delay the review process. That said, the representatives are very friendly, the process is continuing to move forward and, at the end of the day it's an insurance company so the "hoops" are sadly not a surprise. Depending on the outcome of the remaining claims, will determine if I will keep Nationwide as our Pet Insurance provider and/or recommend to others.
Insurer: Nationwide
By: Perry
I'm very glad to have insurance
Aldo was a rescue from PR. I adopted him at 6 months. Previously, he had been to the Vet by the Rescue for skin issues. Now he has a pre-existing condition for which no payments can be made.
Insurer: Nationwide
By: Carol
Finally Pleased
A near death experience over Christmas left me with nothing nice to say about Nationwide’s coverage for Bella. Surgery costing over $7000.00 in which only $1700.00 was covered left me astounded. And my surprise that this last vet bill of three hundred, for a rash, was paid in full.
Insurer: Nationwide
By: Jo-Anne
Worth it
I am very thankful for having pet insurance ! It really help with the cost of my dogs vet bills . The only improvement I would like to see is better communication. Claims should only take 30 days to process and mine took longer than that . I think just a friendly email saying that sorry for the delay but we are still processing your claim we will keep you updated every two weeks or so ? Once I did contact nation wide to check on what was going on with my claims I got a very fast response and then within days my claims were processed ! That was very nice
Insurer: Nationwide
By: Haley
There for us when we really needed it
We’ve been glad to have insurance for our dog in many situations but none more than our last experience. Our dog had to have emergency surgery and stay in the hospital for 3 nights following. It was one of the scariest experiences of our lives. The comfort of knowing our insurance would be able to help with the cost allowed us to never hesitate in making sure our dog got the right care and fast which was absolutely critical. I cannot recommend having pet insurance more, it saved us!
Insurer: Nationwide
By: Lisa
Appreciate
Nice to know that Nationwide is there in times of need when our dog had to make an emergency visit to the vet.
Insurer: Nationwide
By: Patti
Thank YOu!!
I am so glad i have insurance for my pet. I got almost all of the money I paid for the hospital and Vet bill. Thank you again for fast processing my claims.
Insurer: Nationwide
By: Dennis
I am very happy to have my beloved pet insured with Nationwide, they are quick to reply to any query I have.
Very happy with the response time and claim reimbursement. It helps keep Flint happy and healthy.
Insurer: Nationwide
By: eileen
NATIONWIDE Pet insurance is the best.
Simon has alot of allergy problems and in the last year has had trouble with ear infections. Nationwide has been very easy to work with. After the yearly deductible has been met, the company has paid everything. I am very pleased.
Insurer: Nationwide
By: Joyce
What is taking so long to contact the vet to get my reimbursement from u
Every one seems really friendly but it’s been several weeks since I sent in a claim n it’s still listed as processing When I called the lady said they only needed to call the vet s office. It’s taken a long time
Insurer: Pets Best
By: Karen